Traveler Support Associate (U.S.) TSA
Grand Circle Travel - Boston, MA

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Due to our continued growth within our organization; we are seeking client-focused individuals to join our Customer Service team. Working in our dynamic in-bound call center, you will build relationships with our travelers, converse about far away destinations and assist our clients by answering their questions.

Responsibilities:

• Build and foster relationships with our Travelers Provide
high quality customer service by responding to our
traveler’s calls and emails.
• Partner with your team and other business units to resolve
our traveler’s issues and concerns.
• Present recommendations to improve our processes and
procedures.
• Collaborate with colleagues and supervisors to create best
practices.
• Strive to exceed individual and department goals

Requirements & Qualifications:

• High School Diploma or equivalent, Bachelors Degree
preferred.
• Minimum 2yrs progressive customer service experience.
• International travel experience, professional or personal is
a must.
• Proven ability to successfully resolve issues via the phone
• Exceptional verbal and written communication skills.
• Ability to multi-task and thrive in a fast paced environment
• Excellent computer skills.
• Amadeus or Sabre experience a plus.

Our generous benefits package includes:

• Comprehensive health and dental coverage
• 401K with company match
• Tuition Reimbursement
• T pass subsidy
• Company Wide Profit Incentive plan
• Company paid Travel Training Trips and significant
personal travel discounts
• Paid Sabbatical at 5 yrs and 10 yrs
• On-site fitness center
• Casual Dress code every day!

Click on the link below to apply!

Grand Circle Travel - 20 months ago - save job - block
About this company
10 reviews
Grand Circle wants to take your grandparents there and back again. Offering more than 75 vacations worldwide, the company provides travel...