Triage Nurse
Wayne State University Physician Group 16 reviews - Detroit, MI

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Location: Troy

Wayne State University Physician Group, one of southeast Michigan’s largest multi-specialty practice groups which provide high-quality, patient-centered care at more than 100 locations spanning three counties is currently seeking to fill the Triage Nurse position in the Consumer Relations Department.

The selected candidate will be responsible for triaging inbound calls for an 8:30- 5:00 call center operation, will gather problem information, select appropriate triage guidelines, disposition(s) and care advice based on nursing judgment within the scope of license. The Triage Nurse will provide clinical information and education for inbound and outbound calls, oversight and support the nurse triage line, manage clinical call queues, and perform duties and responsibilities related to the various disease management programs and SSI programs (Health Risk Assessments).

Position requires Graduate certificate from an accredited nursing program. At least five (5) years of combined experience in pediatrics, obstetrics, home health, community health, school nursing and/or emergency nursing, preferred. Current RN license in State of Michigan, without restriction. Experience in telephonic triage and/or managed care setting is highly desired. Strong computer skills required, including experience with Microsoft office. Must possess and demonstrate strong abilities in data entry, typing, call documentation and customer service skills including active listening.

We offer a competitive salary and benefits package, including a 401(a) plan with a corporate contribution, tuition reimbursement and free parking. Qualified applicants please submit resume and salary requirements.

To further our mission of promoting good health, effective January 1, 2014, Wayne State University Physician Group will no longer hire individuals who use tobacco or nicotine products in any form. Nicotine/tobacco screening will be used to verify that an applicant is free from nicotine and tobacco use. Individuals who fail a nicotine/tobacco screen will be disqualified from immediate employment but may re-apply after 6 months have elapsed from the date of a failed tobacco/nicotine screen .


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16 reviews