Triage Specialist
Accenture - St. Louis, MO

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Organization: Technology Growth Platform- Services

Location: St. Louis, MO

People within Application Outsourcing are responsible for the day-to-day provision of long-term outsourcing services to one or several clients. As part of our Application Outsourcing team, you could be helping to provide the programming, management and maintenance services needed to implement and support installations of both custom and packaged application software

Our AO resources can expect to:
Incorporate skills which support the programming, management and maintenance services required to implement and support new installations or maintain and improve existing legacy systems for our clients.

Receive ongoing training to build and extend professional, technical and management skills in all areas

Enjoy our comprehensive and generous benefits package

General Overall Responsibilities

  • Act as part of a team analyzing approximately 100 inbound issue\defect tickets per month across 8 Express Scripts applications
  • Triage Specialist will review each inbound ticket, working with reporting users as needed, to determine if a code fix is required within team SLA
  • If code fix required, Triage Specialist will assign to developer queue for root cause analysis and resolution
  • Triage Specialist will communicate analysis status back to reporting user
  • Triage Specialist will contribute to team level status reporting

Basic Qualifications:
Minimum 2 years of experience designing and leading system implementation test efforts

Minimum 3 years of experience in the software development lifecycle

Minimum 2 years of experience managing a team of 8+ people

Bachelor's Degree

Preferred Skill Requirements

Experience in a health care payer or Medicaid program

Medical background or experience

Strong wtitten and verbal communication skills

Professional Skill Requirements:
Proven ability to work independently and as a team member

Good communication (written and oral) and interpersonal skills

Good organizational, multi-tasking, and time-management skills

Experience in a health care payer or Medicaid program

Medical background or experience

Strong wtitten and verbal communication skills

Client required drug test

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).**

Accenture is an Equal Opportunity Employer.

Accenture - 21 months ago - save job - block
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