Assist Operations Supervisor with planning, implementing, directing, coordinating, and managing the operation of a department or functional area. Assist Operations Supervisor to maintain work flow along with developing and managing procedures for operating efficiency and optimum performance. Assist the Operations Supervisor with performing quality assurance to ensure compliance with federal, state and/or local requirements. Identify training needs and provide necessary training for new hires as well as experienced teammates.
Examples of Duties (Essential Functions):
Depending on functional area, the Trial Specialist may assist the Operations Supervisor with:
The achievement of department productivity and quality of work. Analyzing, evaluating, and managing business processes for effective and efficient work flows to ensure compliance with federal, state and/or local requirements. The development and implementation of functional area procedures. Monitoring work flow volumes, assigning work to teammates, and reallocating resources as necessary. Managing and auditing daily transactions, which may/may not be financial. Mentoring, training, and developing teammates to maximize their potential. Coaching, counseling, documenting, and recommending promotion and demotion, evaluating and reviewing performance of teammates. Managing time and attendance of teammates. Interviewing and recommending applicants for hire. Reviewing and implementing changes from the annual legislative sessions. Developing and maintaining working relationships with outside agencies. Managing a highly demanding work environment.
Additional duties may include:
Serve as a direct point of contact ensuring that customers receive a professional level of service or help with their questions and concerns; customer requests and needs vary considerably.
In the absence of Operations Supervisor, perform leadership tasks, as delegated, within the scope of their authority.
Review, research, analyze and prepare appropriate and accurate information as required.
Respond to inquiries, in person and/or in written correspondence.
Perform other duties as required.
Typical Qualifications and Minimum Qualifications:
Graduation from an accredited high school or possess an acceptable equivalency diploma. Three years or related experience. Two years experience in leading a team, committee, or in a similar capacity to complete a project or initiative is preferred. A comparable amount of training and/or experience maybe substituted for the minimum qualifications. Type 30 cwpm preferred.
Basic skills testing such as typing, grammar, math, spelling may be required for this position.
Valid driver's license required.
Supplemental Information and Knowledge, Skills and Abilities:
Live and advocate our commitment to the Organization's vision, mission, and values.
Working knowledge of general office principles, practices, and procedures.
Must have a thorough knowledge or the ability to research the Florida Statutes to develop and implement procedures relating to assigned functional area.
Possess the ability to present oral and written comments and recommendations clearly and concisely. Must be able to understand written sentences and paragraphs in work related data.
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems; arranging information or taking actions in a certain order or pattern according to a specific rule(s) that produce appropriate results.
Ability to analyze work flows or procedures to identify potential issues, reviewing related information to develop and evaluate options and implement an appropriate solution(s) and/or action(s). Be able to review, edit, or create written procedures.
Ability to understand the implications of new information for both current and future problem-solving and decision-making; then selecting and using training/instructional methods and procedures appropriate for the situation(s) when learning or teaching a new task(s) or work flow.
Must have the ability to analyze technical questions, operational information, and analyze data for resolution of problems. Have the ability to compile records and prepare reports.
Must have the ability to manage and direct work flow of a department/section. Must have the ability to plan, organize, and assign work to subordinates. Also be able to answer questions, resolve problems and instruct others.
Must be able to meet the general public and deal effectively with their questions and/or solve their issues.
Must have the ability to establish and maintain effective working relationships and communicate effectively with management, subordinates, and co-workers in other areas of the Clerk & Comptroller's office, general public, other agencies, and the judiciary.
Must have the ability to use sound judgment and remain professional under pressure when dealing with internal or external customers, analyzing complex situations, ensuring timely completion of assigned projects, and/or for problem resolution. Incumbent must have ability to refer matters to appropriate level of authority for resolution.
Some positions require the ability to lift boxes that may weigh up to fifty (50) pounds. Ability to push and pull a handcart or dolly loaded with an average of 8 to 12 boxes that may weigh up to 50 pounds each.
Ability to work with confidential and/or sensitive data and comply with legal advice restrictions for the Clerk & Comptroller's office as well as state and federal guidelines.
Ability to work within time constraints and workload surges. Ability to work in a fast paced environment with frequent interruptions while maintaining speed and accuracy.
Ability to work in a controlled environment (i.e., courtroom).
Position and duty location may vary between East and West side of the County based on workload.
Current employees may receive preference.
The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief to equalize peak work periods or otherwise to balance the workload.
A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the American with Disabilities Act.
Pasco County Clerk & Comptroller - 14 months ago