Duties and Responsibilities
This position is responsible for supporting TruTops Software. The TruTops Software is a technology-oriented programming system with integrated know-how from the field of sheetmetal working. Technically support TruTops software (CAD/CAM software) via phone and on site when needed. Consult with customers about software system design and maintenance. Troubleshoot software related problems. Accurately report technical conditions and information from the customer. Communicate with engineers, programmers and others to obtain information on project limitations and capabilities, performance requirements and interfaces. Perform required work with minimal supervision. Travel up to 20%, including overnight travel. Travel throughout North America is required, some international travel.
Excellent communication skills, as well as, telephone etiquette. Ability to communicate patiently and diplomatically is mandatory. Must have a professional customer service attitude. Ability to work both independently and in a team environment. Solid Computer / IT background. Knowledge of programming languages (.NET / C#) a plus. BA in Information Technologies or similar degree required; Formal training in systems support (e.g. Microsoft training) desired.
Der einfachste und sicherste Weg, alles richtig zu machen und nichts zu vergessen.
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Trumpf - 10 months ago