Trust and Safety Specialist
Lyft - San Francisco, CA

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About you: You’re motivated to go above and beyond to make sure every Lyft user has a fun and safe experience. Join us to create, implement and expand our community's trust and safety practices as a crucial member of the senior leadership team. You will report to the VP of Trust & Safety.

  • Become an amazing Trust and Safety advocate for our Community
  • Be the escalation point for Support
  • Go-to person for immediate actions and investigation
  • Identify potential situations, mediate, and diffuse
  • Proactively reach out to community
  • Support and and be the voice of Lyft to our amazing Community
Your Skills :
  • 3+ years experience in Trust, Safety, Customer Care, Support or Risk/Fraud
  • Experience in a fast-paced, growing environment
  • Empathetic and sensitive to our community while serving as the task master
  • People describe you as grace under pressure
  • Self-motivated and ready to go at a moment's notice
  • A great listener and outstanding with documentation
  • Ability to make sound decisions and stand by them
  • Operate with high standards and ethics
  • A protector of the customer and an advocate for safety
  • Proven ability to operate in gray areas: adaptable and agile
  • Experience in Social Media, Law, and Insurance Industry is a plus
  • Excellent communication, verbal, and writing skills

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Lyft is your friend with a car. Drivers are matched with passengers who request rides through the Lyft iPhone or Android app. Drivers are...