Turndown Attendant
Washington Duke Inn & Golf Club - Durham, NC

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DUTIES

Duties: *1. Reports to work dressed in proper attire and on time following proper clock in/out procedure as outlined in the employee handbook.*2. No breaks are to be given for shifts less than 5 hours. *3. Replenish work cart with towels, amenities, trash bags, turndown chocolate, clean glasses.*4. Turns down beds (both beds in double rooms.) Two chocolates, breakfast card, comment card and remote control on the bed.*5. Cleans and restocks bathroom with fresh towels and drinking glasses.*6. Replenishes ice.*7. Empties trash cans.*8. Ensures that floor is free of trash, vacuum if necessary.*9. Sets lights, soft music on the radio and drapes and sheers. Places weather card next to alarm clock. Turns TV to information channel.*10. Ensures that the guest room/suite is clean and straight.*11. Ensures that the guest's requests are met, seeking assistance from other departments or managers if needed. Does not bother "Do Not Disturb" signs but services "Service Requested".*12. Reports any damage or extraordinary circumstances to the supervisor.*13. Follows hotel and departmental procedures unless instructed otherwise by a manager*14. Follows VIP procedure for arriving and in-house VIP's.*15. Performs other duties as assigned by the supervisor.*16. Assists in laundry as needed.

QUALIFICATIONS

To do this kind of work, you must be able to: Physical Demands: Lifting 50 pounds maximum with frequent bending, lifting and/or carrying of objects weighing up to 30 pounds. Requires walking or standing to a significant degree.Math Skills: Requires mathematical development sufficient to be able to perform basic addition and subtraction.Language Skills: Must have developed English language skills to the point to be able to professionally converse with guests and answer any questions.Relationships to Data, People and Things: Data: Check VIP and other special guest requests and coordinate daily turndown board. People: NA Things: NASpecific Vocational Preparation: N/ATo do this job you must have the following licenses or certifications before being hired: N/ATo do this job you must have the following amount of total education and/or experience: Previous experience preferred but not required.NOTE: This hotel operates seven days a week, twenty four hours a day. I am aware that at times it will be necessary to move me from my accustomed shift if business demands. I also understand that business determines the amount of hours I work. Management retains the discretion to add or change the duties of this position at any time. Duties: •1. Reports to work dressed in proper attire and on time following proper clock in/out procedure as outlined in the employee handbook.•2. No breaks are to be given for shifts less than 5 hours. •3. Replenish work cart with towels, amenities, trash bags, turndown chocolate, clean glasses.•4. Turns down beds (both beds in double rooms.) Two chocolates, breakfast card, comment card and remote control on the bed.•5. Cleans and restocks bathroom with fresh towels and drinking glasses.•6. Replenishes ice.•7. Empties trash cans.•8. Ensures that floor is free of trash, vacuum if necessary.•9. Sets lights, soft music on the radio and drapes and sheers. Places weather card next to alarm clock. Turns TV to information channel.•10. Ensures that the guest room/suite is clean and straight.•11. Ensures that the guest's requests are met, seeking assistance from other departments or managers if needed. Does not bother "Do Not Disturb" signs but services "Service Requested".•12. Reports any damage or extraordinary circumstances to the supervisor.•13. Follows hotel and departmental procedures unless instructed otherwise by a manager•14. Follows VIP procedure for arriving and in-house VIP's.•15. Performs other duties as assigned by the supervisor.•16. Assists in laundry as needed.

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