Enthusiasm should be expressed in all you do. Sales associates take pride in the enthusiasm they show every day towards serving our customers with excellence.
Wireless Works is an Authorized Agent of U.S. Cellular. We consider this position the face of U.S. Cellular. You'll be the one out there taking care of your customers―existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive.
We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. Our part time employees receive paid holidays, paid training, flexible scheduling, and a savings incentive matching plan.
This position is responsible for providing superior customer satisfaction in an effort to achieve store and budget objectives. This position is directly responsible for assisting new and existing customers, creating the ideal customer experience with each customer interaction.
Greet all customers in a professional, friendly, and timely manner, including answering phones and directing customer inquiries to appropriate party.
Respond to customer inquiries and process customer requests, including but not limited to name, address and rate changes; taking payments; resolving problems related to equipment, billing, roaming and service; and changes in vertical services.
Work with customers who indicate a desire to disconnect and perform retention activities to save that customer.
Troubleshoot equipment issues for customers and process repairs, including but not limited to providing loaner phones, shipping of equipment, and completing the repair cycle.
Update customer account after every customer interaction.
Achieve or surpass individual sales targets for portfolio of products and services which would include new customer acquisitions, sale of essentials, and vertical features on a weekly/monthly basis while achieving the highest level of customer satisfaction.
Participate in marketing efforts to solicit new business, including but not limited to community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.
Responsible for opening, closing and operating the retail facility, including and but not limited to cash handling and deposits as governed by operations control standards.
Complete accurate paperwork and transactions according to company policies and procedures.
Assist with inventory counts as needed.
Assist in maintaining store appearance and individual work area according to the retail store standards.
Receive and process all payments according to standard procedures.
Attend all required company training programs and meetings.
Assist with all functions within a retail store by complying with Wireless Works and U.S. Cellular policies and procedures.
Assist in other tasks, duties, or projects as assigned by management.
High School diploma or state equivalency required.
1 year customer-facing experience required.
1 year retail sales experience preferred.
1 year cellular industry experience preferred.
Strong written and interpersonal communication skills required.
This is a part time position available only at our Watertown location. No full time positions are available.