U.S. Field Operations Manger
RootMetrics - Bellevue, WA

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Job Summary

We are in need of an energetic, proactive U.S. Field Operations Manager who will oversee our data collection and servicing operations. This person will be looked to for team management, training, process improvement and quality control. The ideal candidate will have previous field service management experience and will work with a heightened sense of urgency and a proactive approach.

Key Responsibilities:
Ensure company standards are met in compliance with data collection and servicing contractual obligations to customers within specified budget of labor and expenses

Lead and support the team of drivers/data coordinators in their day to day operations

Serve as a liaison between field operations and upper management

Train new field operations personnel on procedures, duties and techniques necessary to complete in field data collection per protocol

Manage travel and data collection schedule

Work to improve the scouting process by troubleshooting field issues and implementation of process enhancements

Continually refine operational processes to achieve greater efficiencies and lower operational costs

Work closely with Market Coordinator supervising training, performance management and safety concerns

Develop and manage operational quality control systems and activities to ensure the integrity of measured data

Keep management advised of problems and be punctual in returning all correspondence

Carry out both positive recognition and disciplinary action as needed

Demonstration of an understanding of workload forecasts to ensure best use of available resources to meet anticipated workload

Required Knowledge, Skills and Abilities:
Minimum of 3 years’ management experience required; preferrably in field service

Bachelor’s degree from a 4-year college or university or equivalent experience

Knowledge of wireless technology and Android OS

High principles for quality, accuracy and attention to detail

Experience training and motivating employees

Superior leadership abilities

Ability to travel domestically and internationally independently

Exceptional written and oral communications skills.

Strong problem solving skills

Outstanding time management and development skills

Ability to work independently and collaboratively

Proficiency in Microsoft Office

Interpersonal skills consistent with an entrepreneurial, small-company environment where teamwork is of the utmost importance

Ability to concurrently drive multiple deliverables and track to multiple deadlines

A history of positive teamwork, flexibility, and the ability to thrive in a fast-paced environment

RootMetrics - 20 months ago - save job - block
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