PART I - General Job / Performance Information
Education and Experience - High School Diploma1-2 years of college preferred .Minimum of 2 years customer serviceKnowledge of medical terminology and healthcare experience preferred .Excellent communication skills in spoken and written work, interpersonal, and conflict resolution .Ability to work in a fast-paced environment with frequent interruption. Must be able to multi-tasked. Computer skills (Personal Computer and Mainframe)
Environmental / Working Conditions - This position is subject to inside environmental conditions: protection from weather, but not necessarily to temperature changes. This position requires working in close proximity to other employees.
Interaction with Other Departments and Other Relationships - Frequent interaction with Patient Accounting, Clinical Lab, Unit Management, Resource Assistance, Case Management, Patient Services, Nursing Management, Clinical Staff, Health Information Management, Physicians, Information Systems, and Radiology. Must be able to communicate in a professional manner with other hospital departments, patients and family members.
Job Description - It is the goal of the Patient Access Associate to maintain accuracy in all areas of registraion. It is the intent to obtain all vital information to ensure that the patient receives quality health care in a timely, efficient, customer services environment.
Required Licensures / Certifications / Registration - snone required
Physical Capabilities - Occasionally exerts up to 25 lbs of force and/or frequently exerts a small amount of force to lift, carry, push, pull and move objects. Work involves sitting most of the time, but may involve walking or standing for brief periods of time. Typing/keyboarding and some reaching in all directions.
Skills and Abilities - Medical Terminology needed. PC knowledge with Microsoft applications.
UMC Health System - 17 months ago