The UNIX System Engineering Team Lead will supervise, manage and direct all aspects of the UNIX Engineering team. This team provides requirements analysis for customer requests for solutions that involve a UNIX operating system. In addition the engineering team develops project definitions, plans and engineering estimates to include cost estimates and cost benefit analyses.
Following the design and purchase of a solution, the UNIX engineering team implements technical solutions based on the previously approved designs. Engineers will ensure security requirements are met, test servers/systems/software/hardware, and integrate/install them into a production environment. Engineers ensure that all necessary documentation to operate and maintain the equipment and/or software is provided to the sustainment teams.
Essential job responsibilities of the UNIX Engineering Team Lead include, but are not limited to, the following:
Supervision and management of approximately 10 staff that provide system engineering services in the UNIX environment within USSTRATCOM.
Ensure consistent and professional delivery of superior quality services, cordial interpersonal communications, timely responses to requests for service and support.
Develop and utilize metrics to assess effectiveness and capabilities of the team.
Develop, train, mentor and motivate the staff to meet individual, team and contract objectives and thresholds, as well as ensure individual career growth and development
Coordinates all team member training forecasts supporting individual development plans
Establish team goals and strategy to evolve the team towards best in class/industry standards from a performance and customer satisfaction standpoint.
Maintain Account Operations Manual processes, work instructions and checklists.
Formulating and enforcing team work standards, assigning schedules, reviewing work performance and identifying discrepancies, supervising personnel assigned within functions
Conducting regularly scheduled staff meetings to provide a forum for communicating team or contract initiatives and policies, discussing current and evolving solution requests, and soliciting input and concerns about team operations, processes, and initiatives.
Preparing monthly Contract Deliverable Reporting document outlining team performance, trend analysis and supporting metrics.
Defining, document, encourage use of, and evolve team Best Practices based on industry and organizational standards.
Actively collaborating with other members of engineering in pursuit of service delivery excellence.