US Open Guest Service Staff
United States Tennis Association 16 reviews - United States

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To ensure all guests receive an industry leading guest service experience.

Duties:
  • Greets and guides all guests in a welcoming, friendly manner
  • Answers guest questions with regard to event and arena, e.g. location of a particular match, concession stands, restrooms
  • Review each ticket to ensure authenticity
  • Coordinate with ushers to direct guest(s) to correct seats
  • Ensures non-smoking rules, and other public safety concerns are responsibly handled and enforced
  • Keeps aisles and stairways clear of objects and guest gatherings to ensure safe entry/exit
  • Responds to guest concerns in a respectful and calm manner
  • Work closely with Supervisor and /or Area Directior as needed
  • Maintain a positive, outgoing demeanor, adhering to the core expectations of our Guest Service team at all times
  • Arrives for shift on time neatly groomed and in a clean, pressed, well-maintained uniform
Requirements:
  • Must have prior guest or customer services experience
  • Must have strong customer service skills
  • Must be available to work the full duration of the tournament
  • Must be available to work 12+ hour shifts
  • Must be available days, nights, and weekends
  • Must be able to stand on your feet for extened long period of time
  • Must be willing to work outdoors in various weather conditions
  • Must be personable and proactive in providing assistance to all guests with the highest level of customer service
  • Must have e xcellent communication skills required with thorough understanding of written and spoken English
  • Must be able to remain calm and focused in a fast-paced environment and during stressful situations
  • Bilingual (a plus, but not necessary)
Employment is contingent upon successful background screening. The USTA is an Equal Opportunity Employer

About this company
16 reviews
The USTA is the national governing body for the sport of tennis in the U.S. It owns and operates the US Open, the largest annually attended...