NCI: As a Cyber Operations Center (CyOC) Duty Controller ( Network / Systems Administrator , Associate ) , you will monitor and control restoral actions for key USTRANSCOM IT systems and networks. You will work side by side with a Military or DoD Civilian Duty Officer who reports the status of these systems and networks to USTRANSCOM J6, J3 and other senior leadership. You will also coordinate authorized service interruption requests from system administrators and component commands that impact users of these key systems. You will perform systems analyst duties with proactive customer centric monitoring tools provided by TRANSCOM within the CyOC.
Highlights of Responsibilities
CyOC Duty Controller monitors and controls restoral actions for approximately 130 USTRANSCOM Global Transportation systems and networks.
Identifies, reports and tracks network and security events for USTRANSCOM and component commands; Air Mobility Command (AMC), Military Sealift Command (MSC), Surface Deployment and Distribution Command (SDDC) and Joint Enabling Capabilities Command (JECC).
Drafts/coordinates service interruption correspondence for release to worldwide customers.
Logs, reports, and tracks system and network outages, authorized service interruptions, and equipment repair orders.
Uses network monitoring tools to maintain up-to-date information assurance and situational awareness.
Uses databases to analyze trends and up-channel adverse mission impacts.
Coordinates, tracks, and briefs information on communications, local area networks, hardware, software, e-mail, and application programs.
Ensures appropriate technical responses to insure awareness, urgency, and timely problem resolution.
Briefs the USTRANSCOM J6 Director and J3 Deployment Distribution Operation Center situational awareness of the Information Assurance Common Operational Picture (IACOP).
Provides presentations, updates, and feedback on USTRANSCOM IA operations and planning issues. Requirements
Active Secret security clearance.
Must be willing to work 12 hour shifts, weekends included, with a 3-month rotation (nights to days / days to nights).
Must be familiar with Microsoft Office (Outlook, PowerPoint & Excel).
Provide proper telephone etiquette. Preferred Education and Experience
Customer relations experience.
Effective interpersonal communication skills.
Track system/user issues in Remedy database.
System Analyst experience.
Be familiar with Military rank structure.
At NCI, we’re more than just a paycheck…
We offer significant opportunity for growth at NCI – Adding more and more employees and company locations nationwide, we continue to seek top talent to ensure our path of innovation, growth and unmatched customer experience. We reward our employees with competitive compensation, flexible time off, retirement plan with company match and much more…
MEDICAL/DENTAL/VISION PROGRAMS - NCI offers three medical plan options to meet the personal health needs and budgets of our full-time employees and their families. All plans provide our employees and their eligible dependents with major medical and prescription drug coverage. The dental plan provides coverage options so as to ensure our full-time employees and their eligible dependents are able to follow a regularly scheduled program of dental care with their providers of choice. A vision maintenance plan offers a cost-savings option for our full-time employees and their families in need of comprehensive annual eye exams, prescription glasses, and contact lenses.
STOCK & WEALTH - NCI’s 401(k) Profit Sharing Plan is eligible to all full-time and regular part-time employees. Employees may elect to have contributions invested in any of the 15 different investment funds, five retirement-date-based funds, or three different portfolio options available under the plan. The company matching contribution is equal to 50% of employee elected pre-tax contributions up to 6% of eligible pay, subject to the IRS maximum.
LIFE INSURANCE - NCI provides company paid Basic Life/ AD&D Insurance Coverage. The basic coverage benefit is equal to one times (1X) an employee's annual base salary. Employees may also opt for a generous flat rate insurance coverage. For coverage above the company-provided limits, employees may purchase supplemental insurance coverage for themselves and their family members.
WORK/LIFE BALANCE - All employees are eligible for additional programs including Paid Time Off (PTO).
It is your turn… Choose your career path and become part of the NCI team where you will be valued for your unique skills and capabilities and where you will be rewarded for key contributions to NCI and our customers.
- Flexible Spending Programs
- Employee Assistance Program (EAP) for employees and their immediate family
- Health Club Reimbursement through NCI’s Wellness Program
Make the commitment and take the next step towards joining the NCI Team. Our application process will take approximately 5-10 minutes to complete.
If you do not meet the minimum qualifications for this position, please review our current openings now and in the future. Thank you for your interest in NCI!
It is the policy of NCI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, sexual orientation, disability or veteran status.
The information above has been designed to indicate the general nature and level of work performed by employees within the classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.
NCI is a leading provider of enterprise solutions and services to U.S. defense, intelligence, health care and civilian government agencies....