UX Researcher
Zendesk - San Francisco, CA

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Zendesk is looking for a UX Researcher who can translate our passion for the modern web into applications that are beautifully simple. As a UX Researcher, you will conduct independent research, analyze user behavior and work with all levels of the business to humanize product ideas.

Responsibilities:
Conduct field research that provides deep insights into the behaviors and preferences that drive the adoption of Zendesk

Lead workshops that fuel ideation and lead to imaginative and natural solutions to real user problems

Validate UX models and product concepts through user interviews and customer focus groups

Facilitate formative and summative user testing during key points in the development lifecycle and clearly articulate these findings to inspire design

Establish UX metrics for measuring the effectiveness of feature designs after release to production

Share research results across the organization to generate empathy, emotion and engagement

Required:
3+ years of professional research experience using a variety of qualitative, quantitative and experimental research methodologies

B.A.,B.S. in Human Factors, Human Computer Interaction, Cognitive Science, Psychology or related field

Ability to clearly communicate research findings, verbally and visually, and turn these findings into actionable items

Command of principles of interaction design and information architecture

Deep knowledge of modern web and mobile UX patterns

Portfolio demonstrating how your research affected product design

Zendesk offers competitive salaries and full benefits, including health, dental, vacation and stock options. We are conveniently located in downtown SF, close to public transit (Bart, Caltrain, Muni, etc). You will be joining a bright group of experienced folks who love what they are doing to create something unique.
Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

To all recruitment agencies: Zendesk does not accept agency resumes. Please do not forward resumes to Zendesk employees or any other company location. Zendesk is not responsible for any fees related to unsolicited resumes.

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