UX Researcher (with strong Experience Design skills)
Medullan - Cambridge, MA

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Are you an experienced and adaptable UX professional passionate about transforming health care and empowering people to live better lives? Are you eager to design, build, and promote adoption of innovative technology products, services, and solutions for important and wickedly complex human problems, spanning diverse aspects of health and wellness? Are you passionate about understanding people and providing actionable insights that effectively inspire and guide product planning, design and development?
Medullan (www.medullan.com), a unique, fast growing, health care innovation company dedicated to empowering people to lead healthier, better lives, is seeking creative UX pros who are “jacks of many trades and masters of several” – with a strong need for someone who has outstanding UX research skills. Our lean, agile, human-centered product development approach – involving recurring cycles of understanding-creating-evaluating -- puts a premium on UX research and modeling to understand users, lean iterative user testing and experimentation to evaluate concepts, prototypes, and builds, and measurement and analysis of product adoption-usage analytics.
In this context, we need a UX Researcher who can flexibly, creatively, enthusiastically, seamlessly, and nimbly plan and execute the full range of qualitative research, iterative user assessments (e.g., scenario-based user testing, participatory design, etc.), and quantitative research & analysis to guide health innovation projects and programs. Our UX Researcher will also play a central role in our efforts to systematically grow our understanding of the experiences and needs of the people in health care (consumers, providers, researchers, etc.) as well as identify and apply UX design principles and patterns unique to the domain of health and wellness. Our UX Researcher will also need to have a “strong minor” in experience design both to be able to connect the dots from user insights to UX-UI design as well as to be able to work directly on the design of prototypes and products.
This is an excellent opportunity to join and help grow a talented, collaborative, fun UX team and company working on problems and solutions that really matter. This position is based in Cambridge, MA. If you are interested please send your resume and a link to your LinkedIn profile ASAP to careers@medullan.com.

Responsibilities
•Plan and conduct lean and nimble user research (interviews, contextual inquiries, user assessments, etc.), create insightful and actionable user models, and conduct lean “experiments” to help define user requirements, shape product unique value propositions, inspire and inform solution concepts, and inform and guide product planning, UX-UI design and adoption acceleration activities
•Plan and conduct lean, iterative UX testing and assessment activities (scenario-based reviews & testing, participatory design sessions, etc.) to evaluate and optimize product value propositions, solution concepts, UI designs, prototypes, and product builds and measure and ensure UX quality
•Define, measure, and analyze UX-adoption success metrics for products, creatively leveraging usage analytics tools, user surveys, etc.
•Conduct scenario based reviews of designs, prototypes, and products as part of the lean life cycle and UX quality assurance
•Grow and manage a Medullan User Experience Panel of representative users who participate in ongoing research, design and evaluation activities
•Collaborate with cross-functional teams to share research findings and influence the design of useful, usable, and compelling user experiences
•Contribute to Medullan’s UX knowledge base and UX practice development (grow and synthesized user models and actionable insights about health and wellness experiences and behaviors, identify and document health care specific UX-UI design patterns, etc.)
•Contribute hands on to the articulation of UX architectures, storyboards, scenarios, interaction designs (e.g., wireframes and flows) for products and solutions
•Create or contribute to the creation of UX prototypes

Experience & Skill Requirements
•Minimum of 6-7 years in user experience research, human-centered design and UX evaluations in consulting and lean-agile product development contexts
•Experienced and enthusiastic about working with cross-functional teams and working “lean”
•Advanced degree or equivalent in psychology, anthropology, HCI, library/information science, human factors, or related field
•High level of expertise, creativity, and adaptability in all facets of qualitative and quantitative UX research, assessment, and measurement
•Strong skills in user experience strategy, experience design (interaction design and UX architecture), and business process analysis
•UX prototyping skills a plus, including competence with UX prototyping and design tools such as Axure RP Pro, etc.
•Strong communication, organizational, and project management skills
•Experience and expertise in the meaningful analysis of application/product usage leveraging web analytic tools
•Experience working on and knowledge about health care, wellness, collaboration, and discovery applications and products a plus

Medullan - 16 months ago - save job