Ultrasound Technician Specialist I (Axess)
TriMedx - New York, NY

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The Ultrasound Technician Specialist I (UTS) will provide Field Service technical repair, maintenance and support on ultrasound equipment in the TriState area (CT, NJ, and NYC). Responsibilities include, but are not limited to, validation and inspection of ultrasound equipment for completeness, mechanical and electrical safety, and proper operation. This position grows through ongoing training, education, and mentoring from other associates. The Ultrasound Technician I also works to establish positive customer relationships and professionally represents Axess in all interactions by demonstrating Axess core values.

A. Technical Service – 80%
a. Perform performance assurance inspections, scheduled maintenance, electrical safety inspections, and operation verification procedures on ultrasound equipment
b. Repair, install, and calibrate ultrasound equipment
c. Adhere to established benchmarks; report to management on the status of repairs, scheduled inspections, unusual equipment situations, and any customer concerns
d. Maintain service expertise through ongoing training and education

B. Account Relationship Management – 10%
a. Build and maintain customer relationships
b. Discuss equipment status and functionality with clinicians
c. Provide a positive representation of Axess services by integrating the core values into job performance

C. Regulatory Compliance – 10%
a. Ensure the accuracy and integrity of the equipment database to include the inventory, performance assurance (PA) schedules, nomenclature, and service history
b. Adhere to the Medical Equipment Management Plan (MEMP), including all regulatory agency compliances and other applicable policies and procedures
c. Responsible for ensuring all service and documentation is complete, timely, and accurate

• Associates degree in electronics engineering, biomedical engineering or related field or commensurate experience
• 1 -2 years of Ultrasound service experience preferred
• Knowledge of basic and advanced ultrasound technology
• Computer skills including Microsoft applications knowlege
• Strong electronic and mechanical skills
• Strong interpersonal and customer service skills
• Strong written and verbal communication skills
• Valid drivers license required; variable travel requirements that requires the use of personal vehicle
• Adhere to the vision, direction and core values of Ascension Health, TriMedx, and Axess Ultrasound
• Ultrasound service or system refurbishment experience preferred

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