Customer Service/Office Administration
Communicate in a professional, courteous, pleasant and personal manner with clients and other employees on the telephone and in personal interactions.
Field customer/client questions based on an increased knowledge of general underwriting principles and provide title insurance premium quotes upon request.
Maintain and control policy files, subdivision files and index files in an orderly fashion.
Process cancellations by canceling order in computer system and marking physical file.
Receive order for title insurance via fax, email or phone; identify the transaction and check the title order for accuracy and completeness.
Understand and utilize appropriately the agency's rates, forms, software, and underwriting guidelines.
Process an acceptable number of commitments, policies, and other documents during normal work hours.
Special Projects assigned by Agency Operations Officer.
High School Diploma or equivalent required.
Minimum of one year training and experience in title insurance or loan processing.
Prior real estate related experience preferred.
Excellent customer service skills.
Ability to multi-task and prioritize.
Strong verbal and written communication skills, both in person and by telephone.