Unemployment Insurance Claims Examiner II
State of Montana - Helena, MT

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Job Listing Detail

Position Title:
Unemployment Insurance Claims Examiner II

  • Applications must be received by Midnight Mountain Time on the closing date.
Listing Number: 12806-1472

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For more information contact:
State Agency:
Labor and Industry

Office of Human Resources - P.O. Box 1728

Helena , MT
59624-1728

Phone: (406)444-3710

Fax: (406)444-3685

TTY: (406)444-0532

E-mail: dliapps@mt.gov

  • OR -
Local Montana Job Service Workforce

Position

Number(s):
66202026, 66202242

Openings:
2

Location(s):
Helena

Job Status:
Full-Time Permanent

Shift:
Daytime

Date Posted:
4/24/2014

Closing Date:
5/7/2014

Department:
Labor and Industry

Division:
Unemployment Insurance

Bureau:
Claims Processing

Union:
MPEA

Bargaining Unit:
038

Band/Grade:
04

State Application Required:
Yes

Salary:
$28,694.00 - $32,762.00

Salary Unit:
Yearly

Additional Salary Information: Additional compensation includes $9,672 for benefits and 8.17% of employer contribution to retirement. Applicants’ qualifications are assessed based on minimum qualifications and in accordance to Pay Plan Rules. Successful applicant’s pay is set using the above salary range based on qualifications.

Applicant Pool: If another department
vacancy occurs in this job title within six months, the same applicant pool may
be used for the selection.

Special Information:
This position requires extensive detailed deskwork while on the phone with customers for a large part of the day. Requires sitting for extended periods at a time and operating a keyboard and computer screens with accuracy and detail. Travel may be required.

The Montana Department of Labor and Industry offers a great work environment and exceptional Benefits all while living and working in beautiful Helena, Montana.

The Montana Department of Labor and Industry exists to promote and protect the well-being of Montana’s workers, employers and citizens, and to uphold their rights and responsibilities. The core values of this Department are customer focus, individual responsibility, individual growth, ethics in the workplace, and continuous improvement. These values represent the Department’s expectations of staff and the ideal employee is one who embraces these values.

The successful applicant must receive positive job references. Pay for employees new to DLI will be set at a level below salary of current employees with similar qualifications. Following a successful trial period, new employees shall have pay adjusted to a base salary level that is consistent with current employees with similar qualifications.

Required applications materials :
  • State of Montana Employment Application Form
  • Response to Supplement Question
Online applications are encouraged; however, for applicants choosing not to apply online, please note the State of Montana Employment Application Form is required.

If claiming employment preference you must submit a copy of your DD-214 showing the character of discharge, Montana DPHHS disability certification, or service connected disability letter. See State of Montana Employment Preference form for more details.

Complete application materials must be submitted by closing date of job posting. Late or incomplete application materials will not be considered.

Application materials are accepted via on-line, email, fax, postal mail, or dropped off at nearest MT Job Service. If you have any questions or problems applying for this vacancy, please contact us at dliapps@mt.gov or (406)444-3710.

DLI MPEA selection will be based on the following:
Qualifications 30% - Capabilities 57.5% - Seniority 12.5%

Duties:
Specialized Claims Filing - The UI Claims Examiner II files all types of clams utilizing the internal claims database to process claims that the external customer-oriented database cannot handle and gathers the facts necessary for processing and adjudicating claims to ensure efficiency and compliance with UI laws, rules, polices.

Customer Service/Troubleshooting – Provides high level support and complex information to claimants, co-workers, employers, other government agencies and any other interested parties to facilitate program operations and to provide effective customer service both verbally and in writing.

Router – Evaluates the documents for completion and routes incoming electronic work objects to ensure claims issues are directed to the appropriate level of claims examiner based on the nature and complexity of the claimant’s issues.

Other Duties Assigned – Includes, but is not limited to: providing mentoring, backup and coverage for other agency staff, coordinating special projects, representing the agency at meetings and conferences, travelling when necessary, performing other technical and administrative work, assisting in lower level claims examiner duties as workload requires, and attending training and continuing education as required.

Competencies:
Requires knowledge of Federal and state UI laws, regulations and criteria for specialized UI and regular claims, internet and database research practices and procedures, personal computers, databases, spreadsheets and word processing software in order to analyze information and effectively process UI claims. Also requires a general knowledge of office practices and procedures, business English, grammar, mathematics, and information gathering techniques, and knowledge of diffusive communication techniques.

Requires skill in navigating multiple computer programs to accomplish work tasks, use of computers, databases, and computer software and especially the skill of keyboarding quickly and accurately. Skills in time management, processing/prioritizing a heavy workload with multiple deadlines, and understanding the sense of urgency many customers are experiencing while waiting for a claim.

Requires the ability to communicate effectively with (sometimes) stressed individuals, adjust language and terminology to assist individuals with differing knowledge bases, and be flexible to changing laws and department practices. The Ability to identify complexity level of a claim according to the establish facts; establish and maintain effective working relationships with others; pay close attention to details; remain neutral and non-judgmental; and maintain confidentiality of customers. Must have the ability to learn and apply policies, procedures, computer programs and regulations that are required to perform assigned work; and the ability to explain the claims process, the reasoning behind it, and be able to request information from others. All Claims Examiners are expected to understand and strive to meet or exceed the US Department of Labor’s Benefit, Timeliness, and Quality (BTQ) standards for processing unemployment insurance claims.

Education/Experience:
Requires directly related education or experience equivalent to three years. Directly related education includes post-secondary coursework in business/office administration or a related field. Directly related experience includes customer service, general office practices, research, and using databases and other software applications to accomplish work.

Supplemental Questions:
The information you provide on this application supplement will be used by the selection panel in combination with your education and experience to determine which applicants will be selected for an interview. Your responses will be viewed apart from your state application and other application material, therefore, IT IS IMPORTANT TO PROVIDE SPECIFIC INFORMATION REGARDING NAMES OF EMPLOYERS, DATES, JOB TITLES, ETC. In order to receive full credit, you must express yourself fully and completely. Do not expect the selection panel to make assumptions based upon your application, resume, or other materials when rating your application supplement.

Unemployment Insurance issues decisions based on laws, rules, and regulations. Please describe an experience you have had in gathering and assessing complex information from various sources to be utilized in making a decision. How did you determine when you had enough information? Please be specific as to situation, dates and nature of fact-finding. Please limit your response to 1 page.

Additional Materials Required: None Required

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