Unified Communications Engineer
ShoreGroup, Inc. - New York, NY

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ShoreGroup is expanding its Cisco IPT / Network Practice and is actively seeking candidates who have demonstrated progressive experience in troubleshooting IPT / network issues, providing customers with problem management / root cause analysis, and act as an escalation point for advanced Cisco IPT and Network issues. Job Duties:
Broad experience in troubleshooting issues with the following is a must:
Cisco Unified Communications Manager 5.x and above
Cisco Unity
Cisco Voice Gateways / Gatekeepers
Candidate must have a basic knowledge in troubleshooting the following:
Cisco Router and Switch methodologies
Cisco Wireless Networks
Cisco Security Products (ASA / MARS, etc.)
Ability to work with little direction
Ability to work weekends and non-normal business hours
Ability to work in a fast paced environment and manage multiple issues simultaneously
Ability to work well within a team Knowledge and/or Skill Requirements:
Strong technical, client and customer relations skills
Strong problem management skills
Minimum 3 years' experience required with troubleshooting
Cisco CallManager 5.x and above , Unity and Voice Gateways / Gatekeepers

Minimum 1 year experience preferred with troubleshooting:
Cisco routing and switching protocols (IOS-based)
Cisco Wireless technology
Cisco security devices and protocols

Knowledge of the following is a plus:
Cisco Presence / Telepresence
Cisco Meetingplace and Meetingplace Express

VM Ware Education:
College degree in Engineering or similar discipline desired but not required. Expert level experience may be substituted for a college degree.

Cisco Certifications preferred:
Cisco Certified Voice Professional (CCVP)
Cico Security Professional (CCSP)
Cisco Certified Network Professional (CCNP)
Cisco Certified Internetwork Expert (CCIE)
To apply for this position, please send your resume to nyc-hr@shoregroup.com