Unit Coordinator
Saints Medical Center - Lowell, MA

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Associates Degree Preferred
  • Experience Necessary
  • 40 Hour Unit Coordinator Position-shifts will include both day and evening hours and weekend/holiday rotation

    Summary:

    Under minimal supervision and according to established policies and procedures, the Unit Coordinator coordinates all patient and unit activities through a variety of secretarial duties. Serves as a liaison with Nursing Leadership and other Hospital departments to assure communication flow between all areas. Coordinates efficient operation of the nursing unit through the performance of effective secretarial skills.

    Qualifications:

    High school graduate with additional specialized knowledge of medical terminology

    Associate's degree preferred

    One to three years clerical experience in a health care setting preferred

    Computer skills required

    Job Duties:

    The following criteria identify duties to describe the principal functions of the job and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

    Judgment/Decision Making

    Identifies a situation, problem or issue, and utilizes appropriate channel of communication to successfully resolve the situation, problem or issue

    Prioritizes work to meet Department/Hospital needs, standards and deadlines

    Identifies and responds appropriately to needs of patients, staff and others

    Maintains awareness of overall unit conditions, communicates pertinent information to appropriate personnel in a timely fashion

    When confronted with a new/unfamiliar task or situation, consults appropriate resources before initiating action

    Maintains the ability to concentrate and pay attention to detail during frequent interruptions

    Job Knowledge/Skills

    Demonstrates proper use of equipment and supplies according to established procedures

    Assures equipment is maintained in safe and proper working order

    Adheres to Department/Hospital policies and procedures in performing duties and assignments

    Acts as unit receptionist; greets, directs and assists all persons arriving on the unit

    Performs administrative duties on a nursing unit according to Patient Care Services Department policy and procedures, as observed by Director and Clinical Leader

    Compiles unit based statistics as required by Director

    Answers multiple phone lines promptly and courteously and takes accurate messages and delivers them to the appropriate patient, nurse, MD, or family members in a timely manner

    Accepts diagnostic reports via telephone as necessary and delivers reports to Clinical Leader/Charge Nurse

    Documents vital signs, I/O and weights on graphic sheets and records any allergies or ADR on medex and kardex, and places ADR sticker on front of patient chart

    Opens, sorts and distributes incoming mail and files as appropriate

    Files Lab and Diagnostic patient information in the patient record, after review by Clinical Leader/Charge Nurse. These include but are not limited to, X-ray reports, EKGs, MRI reports, labs, H/Ps, consultation notes

    Initiates assignment sheets via computer, fills in accurate staffing for current shift. Initiates shift to shift report sheets via computer and presents to Clinical Leader/Charge Nurse.

    Transcribes physician orders accurately and in a timely fashion. Enters orders into computer for all patient testing as ordered by physician

    Reviews patient's record daily: Labels all pages with patient identification label, Adds additional forms when necessary, Thins patient records when necessary, Recopies medexes as necessary, Initiates lab sheet daily: Checks daily labs per patient

    Obtains lab results and records on lab sheet verifying patient account number and name, and reports all results to Clinical Leader/Charge Nurse

    Obtains results from other facilities as necessary

    Reviews pre-op medical record and ensures the following information is present prior to verification by RN: History and physical, Lab results, Surgical consent form signed and witnessed, Medication record, Other diagnostic testing (Radiology, Cardiology, etc.), Old records, Labels, Obtains missing information as necessary, and notifies nurse if information is unavailable

    Works closely with Case Manager to determine patient's disposition. Obtains clinical resume from Medical Transcription once dictated by physician. Abstracts and photocopies patient record when necessary, in full compliance with established confidentiality policy, for transfer to other facilities

    Enters routine patient charges via computer for proper Hospital billing when and where applicable

    Maintains updated policy manuals for Director and staff

    Promotes cost containment through proper ordering of equipment and supplies:

    Assures delivery and proper storage of stock and supplies

    Maintains established par levels of all equipment and supplies

    Obtains equipment and supplies from other Departments as requested by Clinical Leader/Charge Nurse

    Updates the Communication Board with new orders, or any important information regarding patients and/or patient care

    Assists in coordination of patient discharge/transfer as requested by Director/Clinical Leader/Charge Nurse:

    Notifies appropriate Departments of patient discharge/transfer (enters pending discharge order into computer for all discharges)

    Notifies receiving area of supplies and equipment needed

    Assembles patient record and nursing documentation for in-house transfer including medex, kardex, old records, respiratory medex, and medications

    Completes projects as requested by Director and Clinical Leader

    Prepares PCS report sheets and classification tools for PCS office

    Functions appropriately in emergency situations by placing phone calls and directing personnel and visitors, as observed/requested by Clinical Leader/Charge Nurse

    Acts as liaison between nursing staff and other Departments to facilitate the coordination and delivery of patient service

    Arranges appointments for patients, as necessary

    Maintains patient confidentiality by allowing only authorized persons access to patient records.

    Patient Advocacy/Customer Relations

    Respects/protects patient's right to privacy, confidentiality, and other rights as defined in the patient's Bill of Rights

    Reflects caregiver philosophy in performance of duties that the patient is central to what he/she does

    Answers patient call lights when necessary and reports patient needs to attending nurse in a timely fashion

    Quality Improvement

    Participates as assigned in Department QI programs

    Makes suggestions for improved work processes within the scope of knowledge/skills

    Demonstrates behaviors consistent with QI

    Communication/Interpersonal Relations

    Demonstrates respect for others in all communications

    Demonstrates ability to understand others and make self understood clearly

    Communicates in an open and constructive manner

    Demonstrates cooperation and assists others willingly; is a team player

    Utilizes appropriate channels of communication

    Communicates with Admitting Department and Environmental Services to assure a working bed flow on the unit

    Demonstrates courteousness and helpfulness to patients, visitors and other personnel according to the Hospital's values

    Demonstrates sensitivity to the needs of others

    Encourages constructive discussion of issues

    Conveys a willingness to listen to and understand the needs of patients, families and staff

    Education/Teaching

    Participates in continuing education in accordance with Hospital/Department policies

    Serves as a resource to staff in own area of expertise

    Work Habits/Personal Characteristics

    Consistently fulfills scheduled work hours. (Includes punctuality)

    Demonstrates flexibility when aspects of task change

    Manages time effectively; completes tasks within scheduled hours

    Demonstrates initiative within the scope of job duties

    Participates in problem solving within the scope of job duties

    Presents a neat and professional appearance within accepted Hospital and Departmental guidelines

    Wears and secures Hospital identification badge according to Hospital policy

    Environmental/Personal Safety

    Incorporates safe work practices according to Hospital and Department Safety Guidelines

    Identifies and reports equipment malfunction or safety hazards to appropriate Departments, and reports such to Clinical Leader

    Attends safety training sessions as required by Hospital and Department policy

    Maintains work space in a clean and hazard-free condition

    Role Development/Responsibilities

    Accepts and utilizes feedback in a constructive manner

    Independently seeks out learning opportunities

    Demonstrates tact/discretion in discussion(s) of sensitive information

    Fulfills goals identified in last review

    Evaluates own performance and is able to affect positive change in behavior

    Actively participates in the process of change

    Functions as a role model

    Annually attends the following mandatory inservice sessions:

    Infection Control

    Fire/Safety

    Right to Know (MSDS)

    Radiation

    Uses assertiveness appropriately

    Regularly attends and participates in department staff meetings (at least six/year)

    Demonstrates knowledge of his/her own responsibility and accountability

    Physical Demands:

    Must be able to talk, stand, walk, sit, reach, and push/pull as needed

    Must have ability to use both feet, and hands and arms repetitively including reaching, grasping and fine dexterity skills

    Must be able to clearly recognize alarms, understand and follow calls and instructions

    Work Environment:

    Works near moving mechanical and electronic parts with risk of electric shock

    Has potential of working in an environment with toxic chemicals

    Hospital setting with varying degrees of noise level and activity

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