This position will be located at our Mt. Juliet Financial Center.
As customer needs dictate, performs both teller and FSR responsibilities. Provides a variety of services involving receiving and paying out money, and maintaining accurate records of all transactions, including processing commercial deposits received by armored car. Develop and retain long-term and profitable customer relationships to maximize revenue growth. Responsible for maintaining high customer service and procedural standards. Provides fulfillment of retail banking products either through referral based leads, prospecting lists or self-sourcing. Performs basic to moderately complex sales tasks. Performs tasks of the most complex teller tasks.
DUTIES AND RESPONSIBILITIES:
Cashes checks within assigned limits. Accepts savings deposits and withdrawals, verifies signatures, posts interest, and balances as required. Accepts loan, credit card, utility and other payments. Issues money orders, cashiers' and travelers' checks, and issues or redeems savings bonds.
Balances currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
Renews or opens new accounts. Opens and processes new demand and time deposit accounts including passbook accounts, IRAs, certificates of deposit, and money market accounts. Cross sells other bank services and refers customers to other departments as appropriate.
May provide other customer services, such as preparation of collection letters and deposits to appropriate accounts, exchange of negotiable items (e.g., cashiers' and travelers' checks, certificates of deposit, foreign currency, and savings bonds), and processing of transactions and verifications related to commercial loans.
Researches and resolves problems and responds to customer inquiries on account status. Maintains files.
FINANCIAL CENTER HOURS:
Monday - Thursday; 8:30 AM - 5:00 PM
Friday; 8:30 AM - 6:00 PM
Saturday; 9:00 AM - 1:00 PM
Accurate typing, spelling and grammar skills. Proficient with applicable computer software. Good written and oral communication skills. Good organizational and customer service skills. General banking/operations helpful.
2 - 4 years of experience required (4 - 6 years preferred).
First Horizon National Corporation is a premier financial services company with a long history of success and traditions dating back to...