Universal Banker
First National Bank of Omaha - Des Moines, IA

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Provide consistent and accurate customer banking transactions, identify additional customer needs for bank products/services, and recommend/sell products and services when appropriate. Perform teller duties or personal banking duties depending on branch staffing needs. Provide quality service and facilitate the development of lasting relationships throughout every customer contact in order to meet Retail Banking’s Customer Experience objectives.

Key Accountabilities:
Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties.

Perform teller duties as assigned. Provide ongoing customer-focused service and sales support to customers while accurately processing all customer transactions in accordance with established RDG policies and procedures, as well as applicable laws and regulations.

Perform personal banking duties as assigned, with an emphasis on servicing and selling deposit products. Identify opportunities to cross-sell and refer FNBO/FNNI products and services to existing and potentially new customers in support of customer retention, expansion and the sales/revenue goals of the branch.

Participate in training and cross-training activities to support the development of competent peers and back-ups.

Conduct Site operational support duties as assigned by Manager.

Understand and comply with the bank’s BSA/AML Program

Exhibit professional behavior and promote positive working relationships.

Job Qualifications:
Required:
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High school diploma or GED

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Previous cash handling experience.

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Excellent interpersonal communication skills.

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This position may be subject to SAFE Act Registration Requirements. If at any time First National determines that this position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.

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Physical Requirement: Ability to stand for long periods of time

Desired:
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Ability to lift and carry 25 pounds desired.

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Previous Teller or Personal Banker experience.

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Critical thinking and creative problem solving skills.

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Demonstrated customer service skills.

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Demonstrated referral sales skills.

First National of Nebraska, Inc. - 21 months ago - save job - copy to clipboard
About this company
32 reviews
At First National Bank Omaha we realize everyone has different needs in a checking account - that's why we've designed a variety of checking...