Our client, the leading global provider of data, news and analytics, is expanding its User Experience group and looking for an experienced, self-motivated Usability Analyst practitioner with expertise in complex software products and business systems.
The ideal candidate is driven by the desire to be a customer advocate, and is passionate about gathering insights based on direct observation and behavior to create user experiences that are intuitive, satisfying, and easy to learn and interact with. Preference for a role focused on customer-centered qualitative usability research (vs. interaction design) is key for this candidate.
This is a very visible, customer facing role, and so it is important that the candidate has a professional, confident, and polished demeanor, is outgoing and articulate, and can easily adapt to new situations, people, and environments. This is a unique opportunity to influence one of the most ubiquitous and influential software products in the marketplace. Although this is not a management role, this position will directly report into the CTO Office.
The candidate should be able to :
Quickly synthesize business objectives and customer needs
Develop a UX research approach, schedule, and detailed test plan for a given product scope
Plan, recruit, script, facilitate, collect, analyze, and document usability data
Identify and articulate potential usability issues both verbally and through documentation
Transform the data into prioritized, actionable recommendations
Clearly communicate usability analysis, recommendations, and potential design solutions
Create persuasive presentations geared towards product owners, developers, visual designers, other UX team members, and c-level executives
This is not an interaction design role, but experience with interaction design principles, tools, and techniques is important both for communication with the internal team, and articulation of issues to stakeholders. Understanding of /experience with information architecture, wireframes, taxonomies, content strategy, prototype development, programming languages, and visual design principles is important as a foundational element.
Ideally, the candidate has worked on both long-term, multi-phased research and design initiatives, as well as short-term, quick turnaround projects. Cross-vertical experience including but not limited to financial services, news and media, productivity software / applications, or products with a sizable and diverse customer base is also helpful.
Methodologies should include expertise in/experience performing :
Usability Testing (in lab environment)
Rapid Iterative Testing (RITE)
Qualitative and Quantitative data analysis
A/B and Multivariate Testing
Analytics and KPIs
Remote Usability Testing
Other UCD methods
Bachelor of Science/Master of Science in Human-Computer Interaction, Interaction Design, Human Factors, Cognitive Psychology, Cognitive Science, or related field
5-10+ years of experience applying research to interactive design, prototyping, and product development for preferably high-volume B2B AND B2Cdesktop applications, rich Web-based applications, or platform-level tools
Strong, analytical problem solving, decision-making, and leadership skills
In-depth understanding of user-centered design principles and tools
Familiarity performing studies in a fixed usability lab environment
Familiarity with data-logging tools and systems such as Ovo Studios, Morae, Camtasia, or similar
Familiarity with design tools such as Photoshop, Illustrator, etc.
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