Usability Engineer
Interactive Intelligence Inc. - Indianapolis, IN

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The Product Integration Engineer works with cutting edge applications and state-of-the -art systems created by technology industry giants. Each team member works to integrate our world-class internally developed, award winning business software solutions with the latest releases from top vendors such as VMware, Salesforce.com, Oracle, IBM, etc. The Product Integration Engineer will have ownership and be responsible for creating seamless integrations between multiple systems and platforms. This individual will oversee the entire product integration process, and have the chance to exponentially expand their technical skill set by simulating different customer environments. The Product Integration Engineer is responsible for building complex environments, large-scale simulations, managing new releases, and ensuring a solid quality user experience from beginning to end. These product integrations require vast complexity and advanced system analysis and design. They utilize an Engineer's experience in database, system, and network administration. Real-world end-to-end customer environments are reproduced and then improved to deliver the optimal product integration across various platforms and release versions. In summary, it’s engineering, testing, and integrating what has never been integrated before with the most innovative business solutions software. Engineering world-class solutions with information technology best practices all the while simulating real production environments is vital to the quality of our products. This is a high energy team environment with an equally high job satisfaction rating. The actual work environment is outstanding and offers an excellent work life to home life balance.
Major Responsibilities/Activities

Position requires setting up and maintaining test environments. Working with Peers and Development to find problems with Interactive Intelligence products.

Person will be managing / supporting multiple products at one time from ground up. Must be able to capture information on how one function / process may impact another and create test environments.

Capture design requirements and specifications for product testing. Ability to interact heavily with developers on a regular basis to diagnose problems identified by test runs.

Must be dedicated to creating world class user experiences.

Driven to succeed as a key contributor to technical projects.

Will be responsible for writing complete test cases.

Assist in special product-related issues as needed.

Continually enhance technical and professional skills

Minimum Requirements

Degree in computer science or computer technology or equivalent in work experience

Working knowledge of the design and implementation of network, software and hardware solutions.

Experience with setting up and maintaining Windows 2003 or 2008 Server operating system and technologies such as domains, Active Directory, mail or database systems.

Strong communication skills (verbal/written); good presentation skills.

Knowledge of MS Exchange, Lotus Notes, SQLServer, Oracle, Telecommunications, Server Hardware and/or Database platforms is needed.

Prior experience with various testing tools is required.

Experience with TCP/IP-based networking including routers, switches, network topologies, etc. is a must

Familiarity with telephony is highly preferred

Work Context

Communicates regularly with peers and management

Uses computer consistently

Moves objects weighing 10-25lbs

Legally eligible to work in the U.S.

Interactive Intelligence Inc. - 8 months ago - save job - block
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About this company
11 reviews
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process...