User Experience Designer
Continuum Managed Services, LLC - Boston, MA

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Working in the Product Management group, be the primary owner of the User Experience for the SaaS product (thousands of users on a weekly basis). Help shape the overall UX strategy in order to create a usable, functionally rich, attractive and ultimately better selling software.

  • Gather requirements by talking to users/stakeholders and understanding product goals and existing product usage.
  • Rapidly create and iterate on wireframes\prototypes and eventually high fidelity mockups or functional prototypes.
  • Help to define user stories by adding user interactions and screen design mockups.
  • Work with Engineering to ensure the technical feasibility of designs and guide the interface through the development process.
  • Organize and run usability testing to elicit requirements and verify designs.
  • Experience designing web-based commercial software applications. Experience with rich browser-based interfaces; Mobile design experience a plus!
  • Past involvement in all phases of the development process.
  • Proven track record of producing tangible results.
  • Experience with HTML and JavaScript is a plus. Understanding the possibilities and limitations with HTML and JavaScript is required.
  • Graphic design experience is a plus.

In exchange for your hard work and dedication, we offer a competitive salary, incentive program, an excellent benefits package and 401k. Our company prides itself on providing a stable, exciting and challenging, yet positive learning atmosphere with an opportunity for professional growth and development. After hours shifts will also be eligible for a shift differential.

To apply for this position, please send your resume to and reference UX in the subject line.


Continuum provides a leading SaaS-based managed services platform that Managed Services Providers (MSPs) use to efficiently backup, monitor, troubleshoot, and maintain desktops, servers and other endpoints for small and medium-sized businesses. The comprehensive platform provides an intelligent Remote Monitoring and Management (RMM) solution, comprehensive 24 x 7 Service Desk and an advanced backup and disaster recovery (BDR) offering branded Continuum Vault - all integrated with an industry-leading Network Operations Center (NOC), delivering a single, unified managed services experience. The company currently employs more than 650 professionals worldwide, supports over 3,300 MSPs, and monitors more than a half a million endpoints. The principal owner of Continuum is Summit Partners , a Boston based growth equity firm that has raised more than $15 billion in assets. We are growing quickly and have offices in Boston MA, Cranberry Twp, PA, and Mumbai, India.