User Experience Lead
Capital IQ 3.714 reviews - New York, NY

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As part of the S&P Capital IQ Innovation Lab, the User Experience Lead guides a growing team of user experience professionals in a UX community of practice, helping the Innovation team create transformational experiences for the business. The UX Lead supports the planning, developing and organizing, and testing of the overall experience of the web applications developed, and is a key interface between product development, interactive design and IT in delivering approaches that go beyond usable, to delight their target audience. The UX Lead manages on-going relationships with UX vendors supporting the team so that all deliverables provide the level of guidance and specification needed for delivery.

The ideal candidate can flexibly balance the information architecture requirements with testing and feedback needs in order to draft, create and then optimize and refine conceptual approaches. This position ensures user experience touch points inform the entire development lifecycle.

Provide usability direction for initiatives and may lead the entire project lifecycle – leading high complexity projects and teams

Gather/analyze business and user requirements and translates and maps into UX artifacts such as personas, site maps, wireframes, conceptual mockups, user flows

Work with business users to determine scope and requirements for new projects or working with business users on issues/opportunities on existing applications/process.

Identify and recommend alternative methods and technologies to meet business needs.

Lead User Experience (UI) engagements and analyze findings, presenting detailed evaluations and metrics to project managers, teams and senior management.

Negotiate adoption of critical usability recommendations.

Plan, design and conduct usability evaluations of large-scale applications across multiple platforms, for business and IT teams.

Responsible for recognizing and communicating the effects and impact a system change will have on other areas of the business, as well as customers and users of systems.

Document usability principles, best practices, and usability-test results; review user interface design standards documentation and provide usability feedback.

Assist in contextual inquiry, and developing market test plans, and incorporating findings in iterative cycles to enhance

Sets direction, develops and monitors individual objectives, and leads the team or outside vendor relationship. Develops and maintains quality staff by hiring skilled personnel; developing succession plans; providing training opportunities, evaluating and managing performance, delegating responsibility; training and mentoring junior staff, and administering corporate policies.


Bachelor’s degree or equivalent work experience or certification

5+ years of experience as a user experience engineer, specialist, information architect, or similar role

Bachelor's degree in design, human-computer interaction (HCI), or 5+ years equivalent professional experience

Demonstrated experience creating user-centered interace solutions and the artifacts that drive them, including the following:

User requirements, personas, task flows

Sitemaps, wireframes, conceptual designs or mockups and other UX documentation

Prototypes, testing plans and presentations communicating findings/strategy

Contextual inquiry studies, usability studies and test plans

Ability to manage detailed graphic design through UI specifications, style guides or other artifacts

Experience leading early stage application conceptualization

Solid track-record of setting best practices for web-based information architecture and design, as well as demonstrated leadership in usability principles and techniques

Strong organizational planning and development, business judgment, design leadership, and communication/inter-personal skills

Additional Qualities:
Experience with a variety of design tools such as Photoshop, Illustrator, Fireworks, Visio, and Dreamweaver, Balsamiq, Axure, Morae software, and other related toolsets

Ability to prototype in HTML/CSS, JavaSccript a plus

Experience working in a collaborative team, in Agile environment, and working directly with developers for implementation of designs

Account Management:
Demonstrated ability to articulate usability strategy

Demonstrates expert knowledge of usability best practices

Demonstrates expert conceptual knowledge of systems alignments, processes, data structures - bridging this information with business workflows and requirements

Demonstrates expert financial services knowledge of business drivers, processes and information needs

General Management:
Excellent communication and collaborative skills, with business and technical staff

Experience in translating and executing on a technology direction

Superior knowledge of usability across business practices

Superior skills in delegating tasks, building trust and support with ability to develop staff and coach others

Comprehensive understanding of business processes and practices with superior knowledge of business systems

Demonstrated ability to understand team skills/contribution and adopt appropriate leadership style

Demonstrates comprehensive knowledge of software engineering, quality assurance and implementation practices

Ability to perform financial analysis to identify and quantify levels of risk and propose mitigating actions

Demonstrates a creative, critical thinking approach to problem solving

Experienced in financial forecasting and risk management

Technical Experience:
Current knowledge of usability methodologies and best practices

Experience managing relationships with external vendors and/or consultancies for outsourced work

Experience establishing and enforcing process and procedures for running projects, tracking progress, and dealing with change and sign-offs

Experience mentoring and coaching on latest methodologies and understanding of the business

About the Company

S&P Capital IQ,

a subsidiary of The McGraw-Hill Companies, provides high-impact information solutions to more than 4,200 leading financial institutions, advisory firms and corporations. Its solutions are based on the Capital IQ web platform, a unique combination of global private and public capital market data and software applications that enable end users to draw deep market insights, generate better ideas, optimize relationships and simplify workflow. Clients can deploy the Capital IQ Platform either as a standalone solution or seamlessly integrate its components into existing business applications and portals via systems integration and custom data feeds. For more information, please visit Capital IQ's web site at


The McGraw-Hill Companies

(NYSE: MHP) is a Fortune500 corporation with over 20,000 global employees and over 10,000 U.S. employees. Around the world, McGraw-Hill provides people with the information and insights they need to adapt and grow in changing times. Our business spans the fields of financial services, education, and business information with leading brand names such as Standard & Poor's, McGraw-Hill Education, Platts, and J.D. Power & Associates. By working together with our customers and partners, these brands are laying the foundation for a smarter, better world.

The McGraw-Hill Companies is an equal opportunity employer. Only electronic job submissions will be considered for employment. For special accommodation due to disability, please email webmaster -at- and your request will be forwarded to the appropriate individual.



Primary Location

US-NY-New York

Job Type



Capital IQ

Corporate Brand

S&P Capital IQ

About this company
3.714 reviews
Getting some business intelligence is a capital idea. Capital IQ provides business research and analysis covering some 60,000 public...