User Services Administrator I
Tetra Tech - Pasadena, CA

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Job Description:
Tetra Tech is a leading provider of environmental and
management consulting, engineering and technical
services. We employ more than 14,000 people with 350
offices worldwide. We provide services to protect and
improve the quality of life through responsible resource
management, sound infrastructure, and rapid
communications ability. We have a reputation for
innovative design in the global design and construction
industry. As part of the Tetra Tech family of companies,
we are home to some of the best minds in the country,
including nationally renowned subject matter experts.
Whether we are contemplating the restoration of our
environment or helping to revitalize our urban centers,
we are thinking of clear sustainable solutions to
resource management and infrastructure challenges. In
fact, it's much more than what can be done today; it's
what we'll be able to do tomorrow. We offer competitive
compensation and benefits and are searching for
innovative people to join our team.

Job Requirements:
Provides support to end users on a variety of issues
with excellent customer service. Identifies, researches,
and resolves technical problems. Assists in the
installation, maintenance, and general support of
systems and applications. Ability to handle level one
Oracle issues. Responds to telephone calls, email and
personnel request for technical support issues.
Documents, tracks and monitors the problem to ensure a
timely resolution. Familiar with standard concepts,
practices, and procedures within a particular field.
Ability to work independently and to priorities
according to the enterprises needs.
Experience Requirements: Previous phone support
experience.Experience installing and troubleshooting
desktop and laptop operating systems and
applications.Oracle / Workflow knowledge and support
experience.Financial knowledge and background would be
extremely helpful.
Skills Requirements: Excellent customer services with the
ability to assist users over the phone. Knowledge and
ability to troubleshoot technical issues for
desktop/laptop/software .Oracle knowledge and support
experience. We use standard Oracle but customized
WorkFlow.
Degree Requirements: May require an associate’s degree
or its equivalent with 0-2 years of experience in the
field or in a related area.
Req. Code : USA-EA-JS-4-2013
Division/Department : TES

About this company
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Tetra Tech puts technical know-how to work. The environmental management, consulting, and technical services group focuses on resource...