7008- CMC CUMC COO
Officer Full-Time Regular
If temporary, indicate duration
Hours Per Week
Technical / Information Technology
Commensurate with experience
Advertised Summary Job Description
The User Service Consultant position will provide a single point of contact for technology-related problem resolution at Columbia University Medical Center. As a User Services Consultant you will receive technology-related problem calls and provide problem diagnosis, resolution, or escalation to second or third tier technicians. The Consultant is responsible for accurately logging calls, understanding and interpreting the problem or question. The Consultant will use existing system documentation to diagnose a situation, solve the problem, and document the solution or actions taken. The Consultant will be required to have a current understanding of the technologies (hardware and software). The Help Desk operates in a high-volume, fast-paced environment in which every effort is made to resolve a high percentage at the Tier-One level. This position reports to the Help Desk Manager. Evening and weekend hours required.
Minimum Qualifications for Grade Applicant MUST meet these minimum qualifications to be considered an applicant
Requires a bachelor's degree or equivalent in education, training and experience, plus two years of related experience.
Additional Position-Specific Minimum Qualifications Applicant MUST meet these minimum qualifications to be considered an applicant
1 Previous help desk, call center, or customer service experience 2 Excellent customer service skills 3 Excellent decision making and problem solving skills 4 Solid understanding of: MS Windows XP/Vista/7, MAC OS X, MS Office Products (Excel, Word, PowerPoint, Access, Outlook), General PC hardware , Networking (TCP/IP, DNS, WINS, DHCP), Wireless Communication and Anti-Virus Software, Modzilla Firefox and Thunderbird, Active Directory 5 Experience with end-user training and documentation 6 Strong organizational skills with emphasis on detail and follow-up.
Special Indications This position works with:
HIPAA Compliance training required
Participation in Medical Surveillance required
What type of posting? Is this a waiver request?
Requisition Open Date
Requisition Close Date
Open Until Filled
Columbia University is an Equal Opportunity/Affirmative Action employer.
Columbia University is committed to the hiring of qualified local residents.