User Services Consultant
Columbia University - New York, NY

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Department

7008- CMC CUMC COO

Location

Medical Center

Job Type

Officer Full-Time Regular

Bargaining Unit

If temporary, indicate duration

Hours Per Week

35

Job Family

Technical / Information Technology

Salary Grade

Officer 103

Salary Range

Commensurate with experience

Advertised Summary Job Description

The User Service Consultant position will provide a single point of contact for technology-related problem resolution at Columbia University Medical Center. As a User Services Consultant you will receive technology-related problem calls and provide problem diagnosis, resolution, or escalation to second or third tier technicians. The Consultant is responsible for accurately logging calls, understanding and interpreting the problem or question. The Consultant will use existing system documentation to diagnose a situation, solve the problem, and document the solution or actions taken. The Consultant will be required to have a current understanding of the technologies (hardware and software). The Help Desk operates in a high-volume, fast-paced environment in which every effort is made to resolve a high percentage at the Tier-One level. This position reports to the Help Desk Manager. Evening and weekend hours required.

Minimum Qualifications for Grade Applicant MUST meet these minimum qualifications to be considered an applicant

Requires a bachelor's degree or equivalent in education, training and experience, plus two years of related experience.

Additional Position-Specific Minimum Qualifications Applicant MUST meet these minimum qualifications to be considered an applicant

1 Previous help desk, call center, or customer service experience 2 Excellent customer service skills 3 Excellent decision making and problem solving skills 4 Solid understanding of: MS Windows XP/Vista/7, MAC OS X, MS Office Products (Excel, Word, PowerPoint, Access, Outlook), General PC hardware , Networking (TCP/IP, DNS, WINS, DHCP), Wireless Communication and Anti-Virus Software, Modzilla Firefox and Thunderbird, Active Directory 5 Experience with end-user training and documentation 6 Strong organizational skills with emphasis on detail and follow-up.

Preferred Qualifications

Special Instructions

Special Indications This position works with:
HIPAA Compliance training required

Yes

Participation in Medical Surveillance required

No

What type of posting? Is this a waiver request?

Standard Posting

Requisition Open Date

02-12-2013

Requisition Close Date

Open Until Filled

Quick Link

jobs.columbia.edu/applicants/Central?quickFind=134587

EEO Statement

Columbia University is an Equal Opportunity/Affirmative Action employer.

Local Hiring

Columbia University is committed to the hiring of qualified local residents.

About this company
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Founded in 1922, Columbia University's Mailman School of Public Health pursues an agenda of research, education, and service to address the...