User Support Practitioner 39675
Fast Switch, Ltd. - Dearborn, MI

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Position Description:
Provide an elevated level of PC support of our Global Client Software and Hardware Infrastructure. Duties include Field Testing of applications, application deployment using our deployment utilities (SMS SCCM), troubleshooting application and hardware issues, and support of special projects at various sites throughout South Eastern Michigan. Limited off hours work may be required.

Skills Required:
Technical superiority in Workstation Infrastructure including Windows (XP Vista W7 W8), Global Client, Office Applications (Excel, Word, PowerPoint, Outlook), Networking (TCPIP, VPN), and Security (Anti-Virus, encrypted email, file encryption), GPO, and Software Delivery Basic knowledge of CAD CAE and C3P application functionality Basic knowledge of ITL certification process (Product and Field Testing) Basic knowledge of Plant Infrastructure (PTO and VO) Strong knowledge of IT Support processes including infrastructure architecture, ITSD, DSS and Site Management Demonstrated Project Management skills Strong knowledge of Security and IT Manual policies Excellent communication skills, both oral and written

Experience Preferred:
Develop and communicate implementation recommendations and plans for new versions of PC HW and SW infrastructure to distributed sites and support personnel Implementation and elevated support of Deskside PCs, Engineering Workstations (EWS) and Mobile Computers, including peripherals such as PDAs, printers, and copiers, and of Intel Global Client software loads including Windows OS, MS Office Suite, and other office applications, corporate job tools, and Line of Business applications Participate in the field testing of infrastructure SW applications Participate in the deployment of new technologies Operate as a liaison between First Level support and infrastructure/application developers Facilitate communication to the sites about IT standards Ensure adequate anti-virus protection and timely response and communication to all threats to Deskside sites Interface with Site Management to ensure alignment regarding deployments and support to all Deskside sites Participate in the development and definition of processes to integrate software delivery with software asset management Utilize 6-Sigma techniques to obtain process improvements and ensure high-quality Interface with various ITI product owners such as other Deskside Services activities, Security and TCS regarding deployment of all infrastructure products Support new technologies in spaces as Security, Business Continuity, and Asset Management to minimize TCO Ability to work with a strong cohesive team, but also be a self-starter and work alone

Education Required:
B.S. Information Systems, Computer Science or equivalent work experience in the requested field

Fast Switch, Ltd. is a 17-year-old IT Consulting company with offices in Detroit, MI, Columbus, OH, Cleveland, OH and Hartford, CT and doing business in almost half the states in the union.

We're a financially strong, privately-held company that is 100% consultant and client focused . You are our most important asset!

We've differentiated ourselves by being creative , flexible , and fast . Throw out everything you've heard, seen, or felt about every other IT Consulting company.

We're different. Our consultants and clients tell us so, and it's our great people who make the difference! We do unique things, and we do them for Fortune 10 companies, Inc. 500 companies, and technology start-ups. We also have a strong belief in giving back to the communities we serve.

Our benefits are second to none and thanks to our flexible benefits options you can choose just the benefits that you need or want, options include:
Medical and Dental (Fast Switch pays 85% of premium)
Personal Time Off (PTO) Program
Long Term Disability (100% paid)
Life Insurance (100% paid)
401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
Plus, we have a lucrative employee referral program and an employee recognition culture.

In 2013, Fast Switch was named one of the Top Work Places in Michigan by the Detroit Free Press. We have won the Columbus Business First Fast 50 award 5 times in the last 6 years because of our strong growth which translates into more and better opportunities for our consulting staff members.

To view all of our open positions, please go to: and at the bottom of the page click Job Opportunities, or get there directly at:
You can also follow us on Twitter at:
And you can become a fan of Fast Switch on Facebook at:

About this company
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Fast Switch, Ltd. is a Fortune 5000 fastest growing company.Fast Switch was formed in December of 1996 and currently has more over 400...