User Support Tech II
ActioNet, Inc. - Renton, WA

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The User Support Technician II provides phone and in-person support to FAA computer staff in Renton, WA. The User Support Technician II serves as the initial point of contact for troubleshooting PC hardware/software and printer problems.
The User Support Technician II will have the following experience: ability to troubleshoot email applications (Lotus Notes), standard Windows desktop applications and custom applications developed under this contract or predecessors. Specialized experience includes: Previous desktop support experience, REMEDY helpdesk software, Microsoft Office Suite, Active Directory experience reset local and network passwords, add and remove users. General experience includes information systems development and other work in the client/server environment, demonstrated ability to effectively communicate both orally and in writing. Ability to follow standard ITIL process. Able to lift and move computers as required. The candidate should be a self-starter, have the ability to learn quickly and possess outstanding communication and interpersonal skills.

Skills Required

Minimum education required for this position is a High School diploma but preferred Associates Degree in Computer Science, Information Systems, Engineering, Business, or other related discipline. Must have 3-5 years of IT /Desktop support experience
The following certifications are helpful but not required: A+, Net+, MTA, MCITP, MCSA, MCSE, other Microsoft Certifications and ITIL v3 Foundation Certification
Possible travel 30% to 50%.

Skills Preferred

A+, Net+, MTA, MCITP, MCSA, MCSE, other Microsoft Certifications and ITIL v3 Foundation Certification

ActioNet, Inc. - 19 months ago - save job - block
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