VIP GUEST SERVICES REPRESENTATIVE
Stratosphere - Las Vegas, NV

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Summary: Provides excellent guest service to all VIP guests and assists other departments as they provide timely, respectful and courteous assistance to VIP guests.

Essential Functions:
• Evaluates casino play and issues comps to VIP guests and properly credits to, redeems to and debits from casino accounts in accordance with procedures and gaming regulations
• Schedules, confirms, coordinates and accounts for VIP limousine services and assists with travel itineraries
• Works closely with other departments, including casino hosts, to provide the highest level of service
• Assigns guest rooms in accordance with current policies and procedures and processes check outs in an efficient and accurate manner
• Properly handles assigned bank and performs account postings and credits
• Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting VIP services and the volume of transactions
• Other duties as assigned
JOB REQUIREMENTS:

Qualifications/Requirements:
• At least one year of related experience or an equivalent combination of education and experience
• Superior language skills and guest service abilities
• Ability to handle multiple phone lines
• Ability to use a 10-key by touch adding machine
• Basic computer knowledge
• High school diploma or GED
• Must be at least 21 years of age
Required Work Cards
• Gaming
Physical Requirements
• Walking, standing or stooping (more than 75% of the time)
• Vision, speech, hearing and literacy (critical)

American Casino & Entertainment Properties - 15 months ago - save job - block
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