Job Title: VMware Systems Administrator
Responsible for the Buildout, Administration, Maintenance and Feature Implementation on the IAM VMware InfraEnterprise Ticketing System for US Federal IAM services in a FISMA HIGH environment.
Applies specialized InfraEnterprise knowledge in Business requirement analysis, design, development and implementation of ITIL-compliant solutions within the InfraEnterprise v8;
Ensures that deliverables meet specifications and quality requirements, and compliance with security policies.
Responsible for global Service Desk, Change and Configuration Item Management system (InfraEnterprise v8), supporting US IAM Operations business in a FISMA HIGH Environment;
Build out of US Infra Enterprise environment within a FISMA HIGH facility will working with Infra Developer based out of APAC to ensure consistency between US Federal and International instances of Infra. Steps including, 1. Configure a physical & logical location for it; and 2. Configure outgoing & incoming email; 3. Set up CMDB (Organizations, Contacts, CI's); 4. Set up Officers & Groups; 5. Troubleshoot any issues.
Database administration, support and maintenance using Microsoft SQL Server 2005 and 2008, including maintenance plans, replication and optimization;
Business requirement analysis, design, development and implementation of ITIL-compliant solutions within the InfraEnterprise v8;
Troubleshooting and support of Service Desk system;
Designing and producing reports for staff and management, using SQL Management Studio, Transact-SQL, Microsoft Excel, and InfraEnterprise;
Training, supporting and communicating with clients across multiple countries and time zones.
BS/BA or EE preferred
5+ years experience of administering business critical systems.
US Citizenship a requirement.
Must pass background checks for working on US Federal environments.
Works independently with supervision.
Communicate effectively in writing with all levels of clientele.
Excellent organizational skills.
Windows Server; IIS, HTML, Java scripting, MS SQL Server 2005/2008, MS Excel.
VMware InfraEnterprise V8/9
OS & application hardening.
InfraEnterprise Certified Developer
ITIL V3 Certified
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