VOIP Engineer (P)
Intelligent Decisions - Tuscaloosa, AL

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U.S. Citizenship is required.

Must be able to pass gov't agency background check.

This position is pending contract award.

Job Responsibilities:
A key member of the team and solution for a full turnkey solution for the ITSM tools and technology support, the responsibility and requirement exists to provide administration, deployment, management and support of the overall telephony system.

  • Experience providing telephony hardware and software administration and configuration
  • Experience with problem diagnosis and resolution, and design and implementation changes to the private branch exchange (PBX) Interactive Voice Response (IVR) system. The IVR system is a subset of Syntellect Call Interaction Manager (CIM).
  • Plans, supports and evaluates complex existing network systems and make recommendations for resources required to maintain and/or expand service levels.
  • Provide support when any ITSM system, CIM, Automated Notification Reporting (ANR), or PBX/telephony tool is unavailable.
  • Provide support of telephony hardware/software: NEC NEAX 2400 IPX and NEC PBX operating system.
  • Support phone software which includes NEC remote client software, used to administer the PBX functions, call data recorder (CDR), and voice mail application.
  • Provide highly skilled technical assistance in network planning, engineering and architecture.
  • Provides and develops technical standards and interface applications; identifies and evaluates new products; provide solutions for network problems.
  • Interfaces with internal/external customers and vendors to determine system needs.
  • Plans and incorporates how new network resources and applications will exist on the network.
  • Provide monthly metrics for network availability and bandwidth usage as well as other metrics as requested.
  • Responsible for network capacity planning.
  • Use network management tools to discover, map and maintain the network.
  • Responsible for conducting research of new technologies and implementation strategies.
  • Responsible for documenting procedures and keeping network diagrams and related material up to date.
  • Handle escalated user problems, questions, and request on network issues.
  • Work with other groups within IS to resolve network related issues as needed.
Job Qualifications:
  • 5+ years experience with Voice Over Internet Protocol (VOIP) and direct interfacing with common carriers.
  • Must have strong background in networking – campus, LAN, WAN.
  • Must have experience with Session Initiated Protocol (SIP) trunking, implementation and maintenance.
  • 5+ years experience with supporting, voice gateways.
  • Experience with PRI’s, trunking, QoS, Call Control, various CODEC’s
  • Experience with setting up call signalling.
  • Experience with quality of service.
  • Experience with design and support of unified communications network.
  • Must be able to work as part of a team, or independently with little explicit direction
  • Must have good communications skills and experience working with different teams, and directly with the customer
Degree Required:
Bachelor’s degree in computer science, electronics engineering or other engineering or technical discipline. 8 years of additional relevant experience may be substituted for education.

About this company
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Since 1988, Intelligent Decisions (ID) has been developing innovative IT solutions to solve the most challenging requirements of our client,...