VP Field Claims Operations
Esurance Inc. - Sacramento, CA

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Posted Date: 3/28/2012

Summary: Summary:
Manages the personal auto field claims operation and implementing strategic initiatives within the claims organization.

Job Responsibilities:
  • Oversees the implementation and ongoing management of claims settlement techniques, best practices, strategies and guidelines for Esurance to facilitate and support of customer service excellence.
  • Continually reviews claims operation to ensure that processes are utilized to achieve optimal performance and conforms to industry best practices.
  • Provides subject matter expertise on high exposure losses, and maintain channels of communication with the Product Management community in order to support Esurance's core business practices.
  • Recommends strategic actions according to trend analysis reports specific to the jurisdiction.
  • Manages the performance of each claim office or region according to the established key claims metrics; works closely with local management to develop initiatives to improve performance as noted.
  • Ensures there are proper claims resources within each operation and deploy these resources according to business planning efforts.
  • Develops and executes on plans relating to the opening of additional claim offices to support the expected growth rate.
  • Collaborates with HR and Claims management to foster a positive employee environment that is receptive to change.
  • Responsible for the employment, promotion, associate performance evaluation, training, motivation, counseling, and discipline of assigned associates.
  • Participates in the establishment of department goals and for implementing procedures and performance standards to achieve these goals; Manages, coordinates, monitors and evaluates the activities of department staff directly or through subordinate supervisors.
  • Prepares reports and documentation concerning departmental activities.
  • Participates in the establishment of department goals and for implementing procedures and performance standards to achieve these goals.
  • Manage assigned department budget and spending at or below plan.
  • Detail-oriented with strong organizational, management, and leadership skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.
  • Demonstrated ability to manage relationships with both internal and external customers.
  • Demonstrated ability to work effectively under pressure, independently, and within a collaborative team oriented environment using sound judgment in decision-making.
  • Must have excellent communication skills both oral and written.
  • Demonstrated knowledge with claims technology and leading industry practices.
  • Demonstrated proficiency with Microsoft Office products (Excel, PowerPoint, and Word).
  • Must be able to travel up to 50%
Experience / Education:
  • Bachelor's degree or equivalent education required; MBA/Master preferred.
  • Ten or more years of experience with claims management required.
  • Three or more years of direct supervision of employees required.
  • Experience in multi-state claims jurisdictions.In addition to career advancement opportunities and a fun work culture, Esurance offers comprehensive medical, dental, vision care and supplemental life insurance benefits for you and your family, a competitive compensation package along with a Performance Bonus, company matching 401(k) plan, and immediate tuition reimbursement from the start of your employment.

About this company
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Born online, raised by technology, and majoring in efficiency, Esurance specializes in bringing a modern-world approach to insurance. Backed...