The VP Otolaryngology serves as the lead executive for the Department of Otolaryngology (ORL) at the Massachusetts Eye and Ear. ORL is a Harvard Medical School (HMS) affiliated academic department with 58 faculty, $38.6MM in annual professional clinical revenue, 19 residents (2 of whom are on research track) and 11 fellows, and $14.4 million in annual research expenditures. The department is amongst the largest in the country, and supports a balanced portfolio of clinical research and academic activities. The VP Otolaryngology serves as an institutional leader in all areas of this tripartite mission. There are 17 ORs in which approximately 19,000 surgical procedures are performed each year. Of those procedures, approximately 95% are ambulatory or same day procedures, with eye procedures accounting for roughly 51% of the cases, and ear, nose and throat procedures accounting for 49%. Nearly 70% of all patients at Massachusetts Eye and Ear are adults and 30% are pediatric.
Reporting to the Chief of Otolaryngology and President and CEO of the Mass Eye and Ear the VP Otolaryngology functions as the ORL’s administrative leader for all matters related to clinical, research, education and general administration for the ORL’s operations and its specialty service areas. The Department provides comprehensive medical and surgical care in a variety of specialties in the field of Otolaryngology, including: general otolaryngology, otology and neurotology, otoneurology, head and neck surgical oncology, laryngology, rhinology and sinus disease, pediatric otolaryngology, facial plastic and reconstructive surgery, facial nerve disorders, dermatology, laser reconstructive surgery, thyroid and parathyroid surgery. Services are provided in Boston, Stoneham, Newton, Braintree, Quincy, Milton, Weymouth, Duxbury and East Bridgewater. All senior administrative staff within the ORL report directly to the VP Otolaryngology. The VP Otolaryngology will partner closely with the ORL’s vice chairs and service chiefs, and work collaboratively with hospital leadership. Serve as a leader and representative of the organization(s).
The VP Otolaryngology directs a highly successful and complex department with multiple service areas, physicians, and centers, overseeing a talented administrative leadership team while balancing competing interests and strategically planning for opportunities at MEE. The responsibilities of this position are vast, including management of
ORL operations, programmatic/ strategic and project development, long-range planning, new business initiatives, personnel, finances, research, education and training, professional billing, compliance, legal and regulatory issues, quality and safety issues, facilities and information systems, marketing, network development and development/fund-raising.
The qualified candidate would have an MBA, MPH or other comparable master’s degree, with 8-10 years related experience, preferably in an academic medical center or related industry. The qualified candidate should also have the ability to gain credibility and trust with multiple layers of a complex organization; successful track record of front line management; excellent interpersonal and listening skills; open, honest, objective manner; ability to interact effectively with all levels of institutional leaders; and the ability to bring diverse groups to work together as a team.
SKILLS/ ABILITIES/ COMPETENCIES
Outstanding organizational skills are necessary to manage many competing timetables and responsibilities and deadline pressures. The ability to delegate, effectively supervise, and plan for the timely and successful completion of short- and long-term objectives is essential. The responsibilities of this position require detailed, concentrated effort and constant re-establishment of priorities as well as complex and sensitive decision-making.
Truly outstanding interpersonal skills and a high degree of social facility in obtaining cooperation and support from a broad range of people are required. A demonstrated ability to interact with all members of the organization in ways that enhance understanding, respect, cooperation, and problem solving is essential.
A successful track record of front-line management and the ability to provide support, direction, and development counsel to staff is required.
Excellent verbal and written communication skills are necessary to communicate effectively with a large and diverse constituency, including the CEO, Chief of Otolaryngology, senior ORL leaders, hospital and practice leaders and administrative staff, research faculty at all levels, research trainees and staff, representatives of other MEE offices, collaborating institution officials, granting agencies (NIH, industry and foundations), potential donors, representatives, and vendors. A good command of English language, including medical and scientific terminology, is critical.
Excellent negotiation skills in complex and often sensitive multi-institutional situations are essential.
Refined and formal project management skills, including strategy development, action planning, execution and development of monitoring tools, are required.
The ability to work independently and accurately and concisely disseminate information in both written and verbal formats is required. The ability to independently resolve quickly most problems encountered is essential.
Ability to manage multiple, competing priorities within the context of a complex organization.
Exceptional computer skills (including operating systems, word processing, database, electronic mail, Internet, and spreadsheets) are required.
Demonstrated sensitivity, discretion, and judgment regarding confidential matters are essential.
The ability to attend meetings outside of normal business hours is required.
The VP Otolaryngology position is a strenuous and challenging senior-level position. As such, the VP Otolaryngology is expected to have the ability to work in a continuously stressful environment. Long hours in and out of the hospital are required, and early morning, evening, and occasional weekend work may be necessary to meet job expectations.
Massachusetts Eye and Ear Infirmary - 18 months ago