Under the general direction of the General Manager, the Vice President of Operations is responsible for all of the operations of the Casino. The Vice President of Operations directs all business activities in order to optimize the efficiency and economy of operations and to maximize profits for the operations. Consistent with the policies and directives of the Company, the Vice President of Operations will direct and coordinate other related assignments. All functions will be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.
To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be 18 years of age or older upon employment.
Bachelor’s degree from an accredited college is required; advanced degree preferred.
Fifteen (15) years of experience, including at least ten (10) years of Casino management experience inclusive of five (5) years at the executive or senior management level and five (5) years overseeing casino operations.
Must have a working knowledge of all operational areas of a casino/hotel resort.
Must have a proven record of successfully meeting revenue and profit goals.
Must have the ability to communicate effectively at all levels both orally and written.
Must understand Casino financials and the use of data and information used to make decisions related to finance.
Advanced knowledge of budgeting, planning, internal controls, security and surveillance.
Proven supervisory skills.
Proficient in computers, including Microsoft Office products and database applications, e-mail and Internet.
Excellent interpersonal skills with demonstrated patience, tact and respect.
Exceptional detail and follow-up skills.
Able to effectively establish priorities and meet deadlines.
Advanced knowledge of leadership, management skills and techniques.
Ability to quickly evaluate alternatives and decide a plan of action.
Language Skills and Reasoning Ability:
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
Must be able to stand, walk and move through all areas of the casino.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and members of the business community in all situations.