Vacation Services Coordinator
The Westin Mission Hills Resort Vil - Rancho Mirage, CA

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Company

Starwood Vacation Ownership (SVO) is one of the premier developers and operators of high-quality vacation ownership resorts. The company is a wholly-owned subsidiary of Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT) and currently operates vacation ownership resorts under the Westin and Sheraton brands in some of the world's most desirable destinations, including Hawai‘i, Colorado and the Caribbean.

Location

With cultural adventures that flow day and night, you'll experience true captivation in this desert paradise at the Westin Mission Hills Resort & Villas. The beauty of the area combined with pampering Westin touches enlivens your senses.

Department

Marketing

Job Description

A Vacation Services Coordinator (VSC) provides outstanding customer service and generates qualified prospective purchasers for a presentation tour of SVOs vacation ownership products, according to the standards and professionalism adhered to by all Associates of Starwood. This position will provide world-class guest services in up-scale resort surroundings and help to create the kind of guests experiences expected of the Westin brand.

MAJOR DUTIES:
  • Through professional persuasion and relationship-building skills, procure and properly position prospective purchasers to attend a SVO sales presentation (tour).
  • Coordinate appointments and arrivals with the Sales office and tour desks, facilitating a seamless guest experience.
  • Provide information and concierge services to all guests and/or Villa owners, including but not limited to area information, directions, attractions and tourist information, reservations services, hotel inquiries and resolving guest issues.
  • Provide creative suggestions for improvements to programs to current marketing efforts in order to maximize efficiency in sales and guest/owner relations.
  • Provide pre-arrival and arrival services as outlined in servicing standards provided by management.
  • Develop positive relationships with Resort Operations staff, management, and team mates, adhering to protocol standards as established by resort management.
  • Maintain minimum productivity standards as defined.
  • Assist with any reasonable job requests.
Requirements

  • Previous hotel, concierge, marketing, and/or direct sales experience is preferred but not required.
  • Knowledge of local area and attractions is required.
  • PC proficiency is required.
  • Must be an organized, motivated, and goal-oriented individual with excellent interpersonal communication skills.
  • Must be willing to work flexible hours, including evenings, weekends, and holidays.
PHYSICAL REQUIREMENTS:
  • Stairs are a part of the building structure; therefore, climbing stairs is mandatory.
  • Processing of paperwork requires visual observation.
  • Occasional lifting/carrying of supplies of up to 30 pounds.
SVO is an Equal Opportunity Employer that supports a drug-free work environment. Drug screening is required.

Vacation Services Coordinator
Company

Starwood Vacation Ownership (SVO) is one of the premier developers and operators of high-quality vacation ownership resorts. The company is a wholly-owned subsidiary of Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT) and currently operates vacation ownership resorts under the Westin and Sheraton brands in some of the world's most desirable destinations, including Hawai‘i, Colorado and the Caribbean.

Location

With cultural adventures that flow day and night, you'll experience true captivation in this desert paradise at the Westin Mission Hills Resort & Villas. The beauty of the area combined with pampering Westin touches enlivens your senses.

Department

Marketing

Job Description

A Vacation Services Coordinator (VSC) provides outstanding customer service and generates qualified prospective purchasers for a presentation tour of SVOs vacation ownership products, according to the standards and professionalism adhered to by all Associates of Starwood. This position will provide world-class guest services in up-scale resort surroundings and help to create the kind of guests experiences expected of the Westin brand.

MAJOR DUTIES:
  • Through professional persuasion and relationship-building skills, procure and properly position prospective purchasers to attend a SVO sales presentation (tour).
  • Coordinate appointments and arrivals with the Sales office and tour desks, facilitating a seamless guest experience.
  • Provide information and concierge services to all guests and/or Villa owners, including but not limited to area information, directions, attractions and tourist information, reservations services, hotel inquiries and resolving guest issues.
  • Provide creative suggestions for improvements to programs to current marketing efforts in order to maximize efficiency in sales and guest/owner relations.
  • Provide pre-arrival and arrival services as outlined in servicing standards provided by management.
  • Develop positive relationships with Resort Operations staff, management, and team mates, adhering to protocol standards as established by resort management.
  • Maintain minimum productivity standards as defined.
  • Assist with any reasonable job requests.
Requirements

  • Previous hotel, concierge, marketing, and/or direct sales experience is preferred but not required.
  • Knowledge of local area and attractions is required.
  • PC proficiency is required.
  • Must be an organized, motivated, and goal-oriented individual with excellent interpersonal communication skills.
  • Must be willing to work flexible hours, including evenings, weekends, and holidays.
PHYSICAL REQUIREMENTS:
  • Stairs are a part of the building structure; therefore, climbing stairs is mandatory.
  • Processing of paperwork requires visual observation.
  • Occasional lifting/carrying of supplies of up to 30 pounds.
SVO is an Equal Opportunity Employer that supports a drug-free work environment. Drug screening is required.

Starwood Hotels - 17 months ago - save job - - block
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