Loma Linda University Medical Center - Loma Linda, CA

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Job Summary: This position will support LLUMC ’s strategic plan and the organization’s mission to continue the teaching and healing ministry of Jesus Christ, while embracing the core values of Compassion, Integrity, Excellence, Teamwork, and Wholeness. Works under the direction of the Director of Hospitality Services. Must deliver world-class customer service that provides a superior experience for our patients, guests, visitors, physicians and employees. Must have unstoppable customer focus. Greets each patient, visitor or guest as they arrive and welcomes them to the facility with genuine enthusiasm and professionalism. Ensures that all customers feel welcome and are given responsive, friendly and courteous service at all times. Contributes to the mission and vision by creating a positive, productive working environment. Always smiles and maintains direct eye contact. Ascertains the customer’s needs and answers any questions in a professional and courteous manner. Opens car doors, offers a hand of assistance for those customers who need help, explains valet services and gives directions. Safely parks vehicles in a designated valet parking spot. Safely retrieves customer vehicles in a timely manner. Collects and stores appropriate funds. Must have an excellent personal presentation, maintaining a professional appearance and personal grooming. Must have good listening skills to understand exactly what the customer requires. Must be outgoing and personable. Must provide superior customer service while representing LLUMC and it’s affiliated entities. Performs other duties as needed. Job Specifications : High school diploma or equivalent required. Relevant experience accepted in lieu of education. Must also successfully complete training by the end of the introductory period. Driver’s license required. Ability to speak clearly to gather/dispense information. Good hand and eye coordination. Good finger dexterity to write and hold log sheets, etc. Must be able to operate manual transmission vehicles. Able to communicate in English, relate positively and effectively with others; be assertive and consistent in following and/or enforcing policies; work calmly and respond courteously when under pressure. Must be outgoing and personable. Able to communicate effectively in English, in person, in writing, and on the telephone; work well under pressure; pay close attention to detail; work independently with minimal supervision.


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As a teaching research hospital, Loma Linda University Medical Center (LLUMC) knows the lay of the health care landscape in...