In the absence of the Store Manager, manages all aspects of the day-to-day operations of the store, including sales, customer service, recruiting, training, profits, and maintaining store standards. Supervises and manages all store personnel, including implementing and enforcing all company policies, procedures and directives are being followed. Establish control-related standards and procedures.
Years of Related Professional Experience: 2.
High school diploma or equivalent; or 2 years related experience and/or
training; or equivalent combination of education and experience
Previous retail or service-oriented experience preferred.
Ability to accurately and efficiently operate cash register while following
cash handling procedures
See Core Competencies
Regularly interacts with the public in an often crowded and noisy interactive
Standing required for entire work shift
Operate office equipment (i.e., computers, phone, fax and copier)
Repetitive hand motion while operating cash register or computer
Must work weekend and night shifts
Climb ladders as needed
Bend, lift, open, and move product up to 50 pounds as needed
Occasional travel possibly with minimal notice (less than 10%)
For Internal Candidates:
The employee has completed at least 90 days of employment.
This is not a high 'shrink' store/skatepark.
The employee has not received an Action Plan in the last 60 days.
The employee has completed all required training for this promotion.
1. Provide excellent service to the customer by greeting, welcoming, fitting, and assisting them with finding items in their size and by offering the customer diverse and complimentary products to ensure they experience the full breadth of our product offerings, all while achieving performance and sales objectives as agreed upon with the Store Management.
2. Assists with maintaining payroll and store scheduling within established guidelines to ensure proper coverage based on business needs
3. Assists with training and motivating associates to achieve maximum sales productivity and ensures that sales plans are achieved
4. Assists with ensuring proper sales promotional setup of store and maintenance of sales floor and stock room to create a neat, clean, and well presented store
5. Assists with communications to Store Manager and District Manager regarding all employee relations, day-to-day operations and any compliance related matters
6. Adheres to policies and procedures, standards and practices and company directives including Loss Prevention, Health and Safety, Human Resources and proper cash handling procedures
7. Assists with ensuring compliance with all HR/Payroll requirements according to established standards and practices including new hires, rehires, position changes, suspensions, and terminations
8. Assists with recruiting, hiring, developing and retaining store personnel