Variable Hours Officer
Columbia University - New York, NY

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Department

7904- CDM Information Technology

Location

Medical Center

Job Type

Officer Full-Time Temporary

Bargaining Unit

If temporary, indicate duration

Up to 4 Months

Job Family

Technical / Information Technology

Salary Grade

Officer 103

Salary Range

Commensurate with experience

Advertised Summary Job Description

Work on projects that require computer setup. Take all clinic help calls from the users for applications, computing hardware, and radiographic equipment support, provide initial diagnosis and supports remotely, triage the help calls to proper parties, and record all help calls into the task tracking system. When needed as the backup for desktop support, take the responsibilities described below: a. complete a daily analysis and monitoring of client applications and systems for any potential performance and/or stability issues; resolves the issues or ensures that any open issues are addressed and resolved b. Provide on-demand setup and installation of Laptop/Desktop equipment c. Provide on-demand testing and configuration of new/upgraded applications for deployment on client systems d. Provide on-demand support for end user issues e. Maintain detailed documentation of all job functions for use as reference material f. Register IP address, active data jack, inventory, and secure hardware.

Minimum Qualifications for Grade Applicant MUST meet these minimum qualifications to be considered an applicant

Bachelor's degree or equivalent in education, training and experience, plus two years of related experience. Excellent multi-tasking skills and performs a variety of concurrent tasks with minimal direction. Ability to resolve complex problems in a timely manner. Excellent interpersonal and communications skills. Knowledge of Active Directory and Configuring and Troubleshooting Group policies in Windows 2008R2 Environment. 2-3 years advanced Windows troubleshooting, and experience with one or more packaging (SCCM) and deployment tools. 1-3 years experience with deploying Endpoint Encryption (i.e. Bitlocker or Symantec Endpoint encryption/GuardianEdge preferred). 2-3 years experience in packaging and deploying OS and applications at the enterprise level. Knowledge of scripting techniques, Windows installer architecture.

Additional Position-Specific Minimum Qualifications Applicant MUST meet these minimum qualifications to be considered an applicant

Comprehensive knowledge of: 1. The currently supported versions of Microsoft Windows desktop OS's. 2. The currently supported versions of Microsoft Office Suite. 3. Networking concepts and wireless networks. 4. Remote access (Terminal Services and Citrix). 5. Application packaging and software deployment. 6. Familiar with fundamental performance tuning and capacity management concepts.

Preferred Qualifications

Industry certifications (MCSE, etc.) preferred.

Special Instructions

Special Indications This position works with:
There are no special indications for this position

HIPAA Compliance training required

Yes

Participation in Medical Surveillance required

No

What type of posting? Is this a waiver request?

Waiver-Short Term Casual

Requisition Open Date

01-23-2013

Requisition Close Date

Open Until Filled

Quick Link

jobs.columbia.edu/applicants/Central?quickFind=134309

EEO Statement

Columbia University is an Equal Opportunity/Affirmative Action employer.

Local Hiring

Columbia University is committed to the hiring of qualified local residents.

Columbia University - 14 months ago - save job - block
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About this company
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Founded in 1922 as one of the first three public health academies in the nation, Columbia University's Mailman School of Public Health...