Vendor Management Analyst
Broadview Networks - King of Prussia, PA

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Broadview Networks ranks 28th on the Information Week 500 list of top technology innovators and is the 65th largest privately held company in New York. We lead the industry in helping companies leverage various technologies, including our patented cloud-based platforms, to ensure business continuity.

Broadview Networks is a network-based communications and cloud services provider serving business customers nationwide. It provides the total solution for business communications, including local and long distance voice communications, premises-based and patented hosted VoIP systems, data services encompassing VPN- and MPLS-enabled applications, traditional telephone hardware, high-speed Internet services, a full suite of managed services, and a range of professional services. Broadview customers benefit from award-winning customer service, including a web-based account management tool and a primary point-of-contact for real-time, personal customer care.

Broadview ranks in the top 10 providers of business VoIP services, with over 100,000 business people relying on our OfficeSuite phone system every day. We consistently win awards for our innovative services, including recently being named Small and Medium Sized Business Service of the Year by an independent panel of judges from top-tier news outlets including ABC, Businessweek, Computerworld, eWeek, Financial Times, Forbes, FOX News, Network World, PC Magazine, and USA Today. Plus, we back up every customer and every service with award-winning customer service and support that is available 24X7X365.

Unlike other providers, OfficeSuite and our cloud computing services are incredibly easy to use for both employees and administrators. We provide full enterprise-grade services and unique features to companies nationwide. Our cloud services are incredibly flexible and can scale quickly as organizations change.

The Company is a control investment of MCG Capital Corporation (NASDAQ: MCGC). Its largest investors are MCG Capital, Baker Capital, and New Enterprise Associates.

We are currently seeking a Vendor Management Analyst who will be responsible for assisting the Vendor Management team by supporting and acting as a liaison between Broadview’s vendors and internal organizations.

Specific accountabilities include, but are not limited to:
Act as a single point of contact for all operational and support functions with vendors including:

Maintenance of all contact and escalation lists

Ensuring all documentation for vendor processes and procedures are current and available for all internal organizations including; ordering and provisioning, maintenance, and billing

Assistance with escalations and trouble resolution

Management of all performance measurement reporting

Management of Verizon profiles and vendor access/contact lists

Chair weekly meetings with Verizon’s account team and internal Broadview representatives and maintain tasks and status in register

Management of all incoming industry notifications from ILECs and alternate vendors including distribution, impact statements and filing of documentation

Manage contract updates to ASC (vendor contracts database)

Intranet Administrator for Vendor Management organization. Maintenance of the Broadview intranet website as it relates to vendor management files and documentation.

Vendor Management Ops Wiki Page maintenance. Further develop and expand the VM Ops Wiki pages to ensure that all process documentation, forms, ILEC and alternate vendor critical documentation is housed and maintained on the site

Develop and manage Alternate Vendor Summary and inventory reporting for all critical vendors as a tool for senior management

Requirements:
Candidate must be a self starter and utilize internal resources to assist in job functions

Excellent communication and interpersonal skills

Problem solving and resource utilization are keys to success

Knowledge of ILEC (Special Access/UNE) and IXC pricing a plus

Must be proficient in Microsoft Access and Excel

3-5 years experience in the telecommunications industry preferred

Four year college degree preferred

Broadview Networks is an Affirmative Action / Equal Opportunity Employer M/F/H/V.

To apply for this position, e-mail your resume to jobs@broadviewnet.com

About this company
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Broadview Networks is a network-based business communications provider serving customers nationwide with local and long-distance voice and...