Veterans Service Representative
Department Of Veterans Affairs - Philadelphia, PA

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Vacancy Identification Number (VIN) VB664490

Our mission: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans.

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities.

This job oppoortunity announcement may be used to fill additional vacancies.

Relocation expenses are not authorized.

Promotion Potential: GS-9/10

For more information on the Department of Veterans Affairs, go to .


You must be a U.S. Citizen to apply for this job.

Submit a complete application and all supporting documents.

Complete the online questionnaire.

Subject to a background/suitability investigation.

Mandatory consecutive 8-week training required, may be off-site.

The VSR works within a team environment and serves as:
a counselor or advocate for VA claimants providing information about a broad range of benefits and assisting with applications for VA benefits and services,

a legal technician gathering requisite evidence from medical, military, community, and other sources to support benefit determinations,

a decision maker weighing the evidence and applying the controlling laws and regulations, and

a computer systems user who enters appropriate data to generate accurate benefits payments, controls pending issues or schedules future actions, and releases complete, correct notifications of benefits determinations.

The VSR must not only be competent in interpretation and application of law and procedures, but must be well versed in medical principles and terminology and in public relations skills.

In learning this position, the VSR can expect to work in all areas of the Pension Management Center.

Individual(s) selected for this position must be available to attend a mandatory 8-week consecutive training session. This training may require official government travel away from the permanent duty station to a different city and/or state. Flexitour is not available during training.

The VSR career advancement is GS-7/9/10. After advancement through the career ladder grade levels, the incumbent may be promoted to the full Performance Level (GS-10) without further competition after meeting time-in-grade and specialized experience requirements. Upon attaining the GS-10 grade level, employees will be required to take the VSR Skills Certification test.

Requires one year of specialized experience equivalent to the next lower grade level.
Possess an undergraduate degree with class standing in the upper one third of the graduating class, a GPA of 3.0 or higher (or 3.5 in the classes related to the major field of study) or election to a National Honors Society. Transcripts Required. Failure to submit transcripts may result in being disqualified
1 full year of graduate level education

A transcript or course listing must be submitted with your application if you are basing all or part of your qualifications on education.

Specialized Experience: Is experience that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the positions, and that is typically IN OR RELATED TO the work of the position to be filled. Specialized experience may have been gained in such ways as counseling individuals on benefits available to them, benefit eligibility criteria or analyzing complex problems and developing and making decisions on the information available in conjunction with pre-established criteria or rules, laws and regulations.

Combination of Graduate Education and Specialized Experience. If you have some, but not all, of the graduate education AND specialized experience described above, you may still qualify by combining the amount of creditable education and experience that you do have. To do so, first calculate the percentage of qualifying education you have as a percentage of the education required. Next, calculate the percentage of specialized experience you have as a percentage of the experience required. Then, add the two percentages. The total percentage must equal at least 100% for you to qualify for the position at the GS-7 grade level. For example, an applicant who has 9 semester hours of graduate education (i.e., 50% of graduate education required) and 6 months of acceptable specialized experience (i.e., 50% of the experience required) would satisfy the qualification requirements for the position. If you qualify based on a combination of graduate education and specialized experience, you must submit a copy of your official college transcript with your application.

Superior Academic Achievement (S.A.A.) is a means of qualifying on the basis of education, if you are within the area of consideration as stated in the “Who May Be Considered” section of this announcement (first page). S.A.A. is based on (1) class standing, (2) grade-point average, or (3) honor society membership.
1. Class standing--Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses.
2. Grade-point average (G.P.A.)--Applicants must have a grade-point average of:
a. 3.0 or higher out of a possible 4.0 ('B' or better) as recorded on their official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or
b. 3.5 or higher out of a possible 4.0 ('B+' or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum.
Grade-point averages are to be rounded to one decimal place. For example, 2.95 will round to 3.0 and 2.94 will round to 2.9.
3. Election to membership in a national scholastic honor society--Applicants can be considered eligible based on membership in one of the national scholastic honor societies.


PHYSICAL REQUIREMENTS: The work normally involves mental rather than physical exertion. The work is primarily sedentary; however, there may be some walking, standing, and carrying of light items such as papers, books, claims folders, and files from one desk to another or for returning to storage. Carts are utilized to carry large number of claims folders. This will require the incumbent to push or pull the cart from one area to another.

Knowledge, Skills, and Abilities: Applicants must possess training and experience that clearly demonstrates the following knowledge, skills, and abilities. This training and/or experience MUST be reflected by descriptions of your experience in your resume.

Ability to interpret and analyze material and make well-justified decisions from the analysis.

Skill in writing that reflects organization of subject matter and support for your position and conclusions.

Ability to effectively communicate orally.

Ability to effectively work with others in a team environment.

Ability to determine priorities and successfully balance conflicting demands.

If you are referred for consideration, you may be asked to submit additional job related information.

For more information on these qualification standards, please visit OPM's web site at .

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: . All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. ***

FOREIGN EDUCATION: To receive credit for education completed outside the United States, you must submit original official college transcripts from an accredited educational institution that specializes in the interpretation of foreign educational credentials and that education has been deemed at least equivalent to that gained in conventional U.S. education programs.

Applicants will be ranked based on three quality groups, as follows:

Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position.

Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job.

Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.

After the vacancy announcement closes, reviewed applications are evaluated against the questionnaire responses and placed in the appropriate quality group. Qualified veterans will be afforded preference by being placed at the top of the appropriate quality group. Qualifying Veterans with a service-connected disability of 10% or more will be placed at the top of the best qualified group. The best qualified group is the first to be referred to the hiring facility for further consideration and possible interview. The remaining groups may be referred based on the number of applicants available.

Veterans' Preference : When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided. Documentation to support designated preference for 5pt (TP) or 10pt (CP/CPS, XPP, XP) ...etc is required to award preference. (See "Required Documents" section.) For more information on Veterans' Preference, please visit .

VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered: .

Information about The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) eligibility is on OPM's Career Transition Resources website at . To be well-qualified : applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job.

Receiving Service Credit for Earning Annual (Vacation) Leave: VA may offer newly-appointed federal employees, credit for their job-related non-federal experience or active duty uniformed military service. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

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The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...