Heska - Loveland, CO

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Provide case consultation with veterinarians and their staff as it relates to Heska products and services. Provide medical services in support of the health care of animals. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. This position requires a DVM.

Medical Support: 85% of position responsibility
  • Provide medical consultation to veterinarians and veterinary staff on cases encompassing areas of infectious diseases, atopy/dermatology, internal medicine, and clinical pathology.
  • Provide interpretation of diagnostic laboratory results.
  • D iscuss with veterinarians and veterinary staff, in the context of individual case management, point of care test protocols, reading results, specificity/sensitivity, accuracy and further work-up.
  • Discuss with veterinarians and veterinary staff patient history, testing results and immunotherapy treatment recommendations, based on results.
  • Troubleshoot issues and resolve customer complaints with veterinarians and veterinary staff, as related to Heska Products and services.
  • M aintain diligent recordkeeping within Customer Relationship Management (CRM) database system.
  • Promote general health care and disease prevention.
VDL and Training Support: 10% of position responsibility
  • Review and approve Heska‚Äôs Veterinary Diagnostic Laboratory clinical pathology results.
  • Provide technical training input and support to Sales and Marketing on products supported by MTC.
Other duties as assigned: 5% of position responsibility

Job Requirements :
Doctorate degree in veterinary medicine, licensed to practice in Colorado required. Minimum 3 years of clinical practice experience required. 3-5 years of industry experience in a similar role is desired.


  • Ability to multi-task and handle a high call volume that ranges from providing medical consultations on patient cases and advising on and processing immunotherapy treatment orders to troubleshooting technical use of point-of-care diagnostic tests and managing customer complaints.
  • D isplays strong analytical, problem solving, and communication skills; especially good listening skills.
  • Consistently displays a calm demeanor, empathy and professionalism, while maintaining a strong customer focus.
  • Is available to, and works both independently and cooperatively with, team members. Works cohesively and shares in the workload with fellow MTC employees.
  • Ability to work in a corporate environment where daily client interaction is over the phone and at the computer.
  • Ability and diligent willingness to enter and maintain accurate and thorough records and notes on each customer interaction, including selection of various categorical designations used for post-sale analytical reports and evaluations.
  • Intermediate ability with Microsoft Office Suite, Internet Software and E-mail required. Familiarity with CRM or similar database software program desired.
  • Knowledge of zoonotic diseases and emerging diseases, as well as USDA/FDA regulations.
  • Experience and/or special interest in allergy and infectious disease is desirable.

Heska - 17 months ago - save job - block
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