Vice President, Commercial Lines Client Services (BTR)
BancorpSouth Insurance Services, Inc. - Lafayette, LA

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DESCRIPTION

The success of any business relies upon its ability to match opportunities with the right resources - and most importantly, the right people. BancorpSouth Insurance Services, Inc. provides Commercial, Employee Benefits, and Personal insurance brokerage and consulting services throughout the United States.
BancorpSouth Bank is a wholly-owned subsidiary of BancorpSouth, Inc., a financial holding company headquartered in Tupelo, Mississippi. BancorpSouth Insurance Services, Inc., a division of BancorpSouth Bank, employs over 650 insurance and risk management agents. Equipped to service clients across the globe through our Worldwide Broker Network relationship, BancorpSouth Insurance Services, Inc. is annually ranked as one of the nation's largest brokers by Business Insurance magazine.

Key Contributions
The role of the Vice President of Operations - Commercial Lines is to proactively develop and implement strategic plans that maximize the operating performance of the Commercial Lines unit. More specifically, this individual manages the talent and performance of the account management team and coordinates their activities and initiatives with the P&C Producers to achieve our goal of providing an exceptional client experience.
This position is located at our regional office in Baton Rouge, LA.

DUTIES

Demonstrate the leadership necessary to make the organization's mission a success.

Ensure the organizational objectives and operating requirements are met and are in line with the needs and mission of the organization.

Coordinate the design, development, implementation and continuous improvement of the unit's processes to ensure customer focus. This includes maintaining quality services by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, identifying trends, and recommending and implementing improvements.

Evaluate department workflows and processes to increase the effectiveness and efficiency of the client services team. Examples include the development, coordination and enforcement of systems, policies, procedures and productivity standards.

Responsible for managerial functions for the client services team including, but not limited to, communicating job expectations; planning, monitoring and appraising job results; coaching, counseling, motivating, and disciplining employees; completing annual performance evaluations; managing employee schedules and requests for time off.

Responsible for talent development including identifying, coordinating and in some cases conducting training and development activities for the account management team.

Cultivates professional relationships and partnerships with management, producers, the account management team, as well as our clients.

Other tasks as assigned

QUALIFICATIONS

College degree preferred; high school diploma or equivalent required

Property & Casualty insurance licensing required

Property & Casualty designation required (CIC, CPCU and/or ARM)

Minimum of ten (10) years agency or insurance company experience

Minimum of five (5) years direct management and/or supervisory experience required

Must have a strong knowledge of the commercial insurance industry/business

Excellent computer skills including Microsoft Office Suite and agency management systems (experience with EPIC a plus)

Excellent/professional verbal and written communication skills required

Ability to communicate effectively with colleagues, executive management and clients required

Organizational and time management skills required

Ability to work in a team environment required

Projects professional appearance and manner

Self-directed self-starter with a high attention to detail

Ability to multi-task

Flexible

Demonstrate the leadership necessary to make the organization's mission a success.

Ensure the organizational objectives and operating requirements are met and are in line with the needs and mission of the organization.

Coordinate the design, development, implementation and continuous improvement of the unit’s processes to ensure customer focus. This includes maintaining quality services by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, identifying trends, and recommending and implementing improvements.

Evaluate department workflows and processes to increase the effectiveness and efficiency of the client services team. Examples include the development, coordination and enforcement of systems, policies, procedures and productivity standards.

Responsible for managerial functions for the client services team including, but not limited to, communicating job expectations; planning, monitoring and appraising job results; coaching, counseling, motivating, and disciplining employees; completing annual performance evaluations; managing employee schedules and requests for time off.

Responsible for talent development including identifying, coordinating and in some cases conducting training and development activities for the account management team.

Cultivates professional relationships and partnerships with management, producers, the account management team, as well as our clients.

Other tasks as assigned

BancorpSouth Insurance Services, Inc. - 30+ days ago - save job - copy to clipboard
About this company
BancorpSouth Bank, is a wholly-owned subsidiary of BancorpSouth, Inc., (NYSE:BXS) a financial holding company headquartered in Tupelo,...