inVentiv health offers best-in-class Clinical, Consulting and Commercial services to global companies seeking to accelerate performance. With 13,000 employees in 40 countries, we rapidly transform promising ideas into commercial reality. inVentiv has committed itself to hiring and retaining the very best talent in the healthcare industry, those who have a single common characteristic: the desire and aptitude to succeed. We are focused on hiring the best, those who possess unparalleled knowledge and experience as well as a passion for delivering exceptional ideas and service to our clients. In turn, inVentiv provides an opportunity-rich environment where employees can grow as professionals in one of many disciplines and pursue long-term career goals throughout our worldwide network of locations.
The Global Technology Office is seeking a mission critical leader to plan, organize, and manage staff and overall operations to ensure the stable operation of the organization’s IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications, and telecommunications systems. The Infrastructure Manager will also schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion.
Success Factors / Personal Attributes:
- Strategy & Planning
- Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.
- Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration and project management.
- Participate in the development of IT strategies in collaboration with the executive team.
- Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
- Establish service level agreements with business units.
- Acquisition & Deployment
- Prepare Requests for Proposal, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts.
- Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services.
- Assist with the planning and deployment of infrastructure security measures.
- Operational Management
- Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, etc.
- Conduct feasibility studies for various upgrade projects, improvements, and other conversions.
- Define hardware and software standards in conjunction with owners and stakeholders.
- Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.
- Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure.
- Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base.
- Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end-users regarding pertinent infrastructure activities.
- Practice IT asset management, including maintenance of component inventory and related documentation.
- Direct and administrate a contingent of network analysts and technicians, and where necessary, conduct performance reviews and corrective action.
- Ability to make sound and logical judgments.
- Demonstrated leadership and personnel/project management skills.
- Good understanding of the organization’s goals and objectives.
- Strong interpersonal, written, and oral communication skills.
- Ability to create accurate needs assessments and budgets.
- Able to conduct research into issues and products as required.
- Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
- Ability to present ideas in a user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Proven analytical and problem-solving abilities.
- Strong customer service orientation.
- Experience working in a team-oriented, collaborative environment.
- 15+ years’ experience managing and delivering infrastructure design and operational excellence.
- Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments.
- 5 years successful leadership of an infrastructure team.
- Hands-on experience in troubleshooting hardware.
- Knowledge of current protocols and standards.
- Application support experience with PeopleSoft.
- Experience in interpreting the applicability of local and federal laws/regulations to company operations.
- Demonstrate knowledge of security and regulatory obligations
- ITIL Certification preferred
InventivHealth - 18 months ago