Provides counseling, crisis stabilization and support services to clients and assists with problems resulting from victimization. Assesses the psychosocial status of clients, determines the types of counseling, social service provider resource referrals and services indicated and coordinates provision of services to clients. Serves as a liaison in preparing clients for trial, coordinates client court appearances and accompanies clients to trial.
This is the second in a series of two victim counselor-related job classifications within the Social Services job family . This classification is responsible for assessing the psychosocial status of clients, determining the types of counseling, social service provider resource referrals and services indicated and coordinating provision of services to clients. This classification typically performs advanced counseling duties and may function in a lead capacity. This classification may require work in secure facilities. This classification may include response at crime scenes. This classification may require a flexible work schedule in order to meet the needs of the department.
Duties and Responsibilities:
- Provides counseling, crisis stabilization and support services to clients and assists with problems resulting from victimization.
- Assesses the psychosocial status of clients and determines the types of counseling, social service provider and other services indicated. Coordinates referrals and provision of services to clients.
- Serves as a liaison in preparing clients for trial and in dealing with related emotional issues. Coordinates client court appearances, accompanies clients to trial and provides support while testifying.
- Provides information to clients related to crime and/or court case. Explains legal issues, terms and court procedures.
- Assists in gathering evidence requested for court cases. Locates and contacts clients to obtain information related to criminal cases. Requests medical records, collision and other reports, and other case related information. May process subpoenas for upcoming court cases.
- Consults with prosecutors regarding punishment and other pertinent matters.
- Develops client advocacy programs and trains staff and volunteers.
- Prepares and maintains statistical records. Records case file information in tracking system.
- Performs administrative duties such as preparing correspondence and processing incoming mail for case files.
- Serves as liaison with advocacy groups, clinical and other service providers, community outreach services and law enforcement personnel.
- May function as lead over subordinate counselors and other staff and/or volunteers.
- Performs other job-related duties as assigned.
Education and Experience:
Bachelor's degree in Social or Behavioral Sciences or a directly related field AND four (4) years experience in counseling/social services or criminal justice work;
Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.
Licenses, Registrations, Certifications, or Special Requirements:
Valid Texas Driver's License.
Master's degree in Social or Behavioral Sciences or a directly related field.
Crisis and trauma counseling experience.
Licensed Master Social Worker (LMSW);
Licensed Professional Counselor (LPC).
Bilingual in English/Spanish
Knowledge, Skills, and Abilities:
- Policies, practices and procedures within the criminal justice system.
- Counseling and crisis stabilization techniques and resources.
- Advocacy groups, clinical and other service providers and community outreach services.
- Procedures for gathering evidence and researching information.
- Principles and procedures of record keeping.
- Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
- Counseling and providing crisis and other assistance to clients.
- Assessing the psychosocial status of clients.
- Determining types of counseling, social service provider and other services indicated for clients.
- Obtaining information from clients and other sources.
- Coordinating client court appearances.
- Processing court related documents.
- Problem-solving and decision-making.
- Both verbal and written communication.
- Explain legal issues, terms and court procedures.
- Develop client advocacy programs.
- Train and supervise staff and volunteers.
- Work independently.
- Manage time well and meet timelines.
- Communicate effectively.
- Establish and maintain effective working relationships with departmental clientele, other County employees and officials, community outreach and other organizations, clinical service providers, law enforcement personnel and the general public.
Work Environment & Other Information:
Physical requirements include the ability to lift/carry up to 25 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, sitting, walking, climbing stairs, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, driving, client/customer contact, and squatting to perform the essential functions.
This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.
Hours: 8:00 AM to 5:00 PM Monday through Friday
Location: 509 W. 11th Street, Austin
Department: District Attorney
Criminal & Employment Background Check Required
Travis County - 20 months ago
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