Videoconferencing Technical Support Facilitator
Saint Leo University - Georgia

This job posting is no longer available on Saint Leo University. Find similar jobs:Videoconferencing Technical Support Facilitator jobs - Saint Leo University jobs

The Video Conference Facilitator provides technical assistance to the faculty as well as to Saint Leo University students attending courses via video conference at the University’s Continuing Education Centers.

In conjunction with the operation of the Video Teaching and Teleconferencing ( VTT ) system, the Facilitator supports the operation of the VTT program by planning and setting up the VTT equipment within a reasonable time frame (generally, 1 hour prior to the scheduled start of a video conference).

Additionally, it is the VTT Facilitators’ responsibility to ensure the VTC system is located in the appropriate location/classroom, powered up and viewable on the system’s video monitoring device (TV/monitor and/or projector) and to verify network connectivity.

On the Job Training ( OJT ) is provided.

Basic Function:
  • Rudimentary understanding of the VTT components and operation.
  • Setup and test VTT components for optimal operation; VTT CODEC , remote control, TV/monitor and/or projector, Instructor podium: PC, Polyvision Monitor (or equivalent), DVD / VCR , Document Camera (Elmo)
  • Conduct comprehensive scheduled testing of VTT equipment with VTT Technical Support Technician.
  • Provide technical assistance and support to faculty in the use of VTT equipment.
  • Submit periodical reports on system utilization, repairs and other related operational issues;
  • Maintain inventory of VTT equipment;
  • Other duties as assigned by the Manager of Video Conferencing Department.

Required Education/Experience/Skills:
  • Customer service oriented, friendly,
  • Ability to perform light administrative duties
  • Dependable
  • PC knowledge a must
  • Ability to work with a flexible schedule; primarily evening and weekend work required
  • Willing to learn video conferencing, from a facilitator’s perspective
  • Friendly, courteous and patient with faculty and staff

Preferred Qualifications:

Minimum Qualifications:
  • High school diploma or equivalent;
  • 2 years hands-on experience in multimedia systems; or equivalent combination of experience and formal education in a related field
  • Experience with Polycom videoconferencing systems preferred

Posting Date:

Location:
Gwinnett

Closing Date:

Open Until Filled
Yes

Special Instructions to Applicants:

Physical Demands: