Visual Information Specialist
Department Of Veterans Affairs - Washington, DC

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Vacancy ID: 882376

OUR MISSION: To fulfill President Lincoln’s promise - “To care for him who shall have borne the battle, and for his widow, and his orphan” - by serving and honoring the men and women who are America’s Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service.

If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans .
The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define “who we are,” our culture, and how we care for Veterans, their families and other beneficiaries. The Values are I ntegrity, C ommitment, A dvocacy, R espect and E xcellence (“ I CARE ”).

America's Veterans need you!

To find out more, go to . KEY REQUIREMENTS

You must be a U.S. citizen to apply for this job.
You will be subject to a background/suitability investigation. DUTIES:

This position involves a multi-grade career ladder. The major duties listed below represent the full performance level of GS-12. At the GS-11 grade level, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-12. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher level work, and availability of funds.

This position is located in the Veterans Health Administration’s (VHA) Office of Informatics and Analytics (OIA) Support Operations Communications Office in Washington, DC. As a Visual Information Specialist under the direct supervision of the Director, OIA Communications, you will support a complex integration of VHA organizational goals to provide integrated health care information management solution to improve delivery of health care service to Veterans in a rapidly changing technological environment. Major duties and responsibilities of the position include, but are not limited to, the following:

  • Works as a part of the organizations’ Communications office to achieve targeted strategic communication goals, while planning, organizing and executing all visual/graphic/digital design communication aspects of the office;
  • Functions as the expert on both digital and printed text and design format, composition, graphic, and image manipulation software;
  • Designs a broad array of communications products that adhere to production standards including 508 compliance and VA/VHA style guides;
  • Reviews artwork accompanying products and suggesting alternate graphics when appropriate;
  • Designs, develops, and updates OIA internet, intranet and SharePoint sites;
  • Prepares final visual products for briefings and presentations that adhere to established graphic standards;
  • Develops and delivers reports and presentations;
  • Plans, organizes and carries out all visual/design communication aspects of the Communication program.
Work Schedule: Full-Time, Monday-Friday, 8:00am-4:30pm.

NOTE: Examples of your work (electronic portfolio, digital or hardcopy samples) may be requested at a later date if qualifying on experience. Submission of portfolio or electronic samples of your work experience are not required at the time of application.


To apply for this position, you must meet the following qualifications:



Candidates must have one year of specialized experience equivalent to the next lower grade level in Federal service. Specialized experience is defined as experience that has provided you with the particular knowledge, skills and abilities to perform successfully the duties of a Visual Information Specialist. Qualifying experience includes:

GS-11: developing graphical elements using digital tools; planning and making decisions regarding the most appropriate graphics to use for a project; and developing web pages.

GS-12: creating communication products such as exhibit displays, videos, newsletters, fact sheets and posters; using desktop publishing tools; planning and identifying design elements, formats, media, and tools for use in meeting objectives; reviewing communication products for conformance with basic graphical standards; determining if products are consistent with communication objectives; developing web pages in a content management system; developing visual solutions and consulting with clients/leadership/customers to meet communication needs.

Note: Unpaid experience is creditable, provided the work done was of a quality level and demonstrated the ability required for the position. This includes planning the preparation and use of photographs, illustrations, drawings, and other art work, charts, diagrams, dioramas, maps, slides, overlays, and other kinds of visual material for use in communicating information through visual means.

A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.


GS-11: Successful completion of at least 3 years of progressively higher level graduate education leading to a Ph.D. degree or Ph.D. or equivalent doctoral degree with major study in -commercial art, fine arts, art history, industrial design, architecture, drafting, interior design, photography, visual communication, or other fields related to the position, may be used as a substitution for experience to qualify for the GS-11 grade level.

NOTE: One full year of graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school, 18 semester hours should be considered as satisfying the 1 year of full-time study requirement.

This education must have been obtained in an accredited business or technical school, junior college, college or university. To qualify based solely on education alone, you must include a copy of your transcript with your name, name of school, degree earned and date, grades earned, credit hours, major(s), and grade point average or class ranking with your resume or application form.

GS-12: Not applicable at this grade level.


GS-11: Combinations of successfully completed graduate education and experience as described above may be used to meet total qualification requirements at the GS-11 grade level.

GS-12: Not applicable at this grade level.

You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) as part of the assessment questionnaire for this position:

  • Knowledge of the principles, methods and practices used in the design production and reproduction of visual products to plan the technical details of or produce aesthetically composed visual products in a timely manner.
  • Knowledge in planning original visual treatment for the visual aspect of a design solution to include specifying appropriate typefaces and sizes, along with preparing layouts that convey the intended message and image.
  • Skill in reviewing visuals and designs for accuracy, consistency, efficacy, and adherence to organization’s established branding standards.
  • Knowledge of webpages, design format, graphics and image software.
  • Ability to plan visual products, interpret subject matter content, and transform spoken or written descriptions of items, information, processes, issues or events into well designed visual representations without the benefits of existing pictures, models or diagrams.
The work is of this position is primarily sedentary, and does not require any special physical effort. Some work may require walking and standing in conjunction with travel and attendance at meetings and conferences away from the worksite. You may carry light items such as meeting materials and a portable computer, and may be required to drive a motor vehicle relative to attendance at meetings. The work often requires long hours to meet project deadlines and to devise corrective action and solutions to unexpected technical and/or managerial crises resulting in sometimes highly stressful work situations. The work requires almost constant use of video display terminal.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at .

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Please refer to this checklist to ensure proper accreditation and for foreign education requirements.

Veteran's Preference:
When applying for Federal jobs, eligible veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of DD-214(s) showing all dates of service as well as character of service (honorable, general, etc.). Additionally, veterans with service-connected disability of 10% or more must also submit a copy of their official statement from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying their service-connected disability and/or their receipt of compensation for service-connected disability. If the military member is within 120 days of separation and does not yet have a DD214, the member may instead submit any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed.

Veterans with service-connected disability of less than 10%, non service-connected disability, and Purple Heart recipients, as-well-as those claiming derived preference for a spouse, widow or widower, or natural mother, should refer to and submit a completed " SF15, "Application for 10-Point Veteran Preference ," (go to ) and required documentation with your application materials. For more information on Veterans' Preference, please visit .

Applicants will be ranked based on four quality groups, as follows:

Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;

Highly qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;

Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and

Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.

After the vacancy announcement closes, reviewed applications are evaluated against the questionnaire responses and placed in the appropriate quality group. Qualified veterans will be afforded preference by being placed at the top of the appropriate quality group. Qualifying veterans with a service-connected disability of 10% or more will be placed at the top of the best qualified group. The best qualified group is the first to be referred to the hiring facility for further consideration and possible interview. The remaining groups may be referred based on the number of applicants available. BENEFITS:

VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered: .

The Federal Government has special excepted appointing authorities for persons with qualifying disabilities, such as Schedule A. Specific information can be found at . IMPORTANT: If you would like to receive consideration as a Schedule A applicant, you must contact the HR Office at the facility where this position is located: 6100 Oak Tree Blvd
Suite 500
Independence, OH 44131

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at .

VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

You may be required to serve a probationary period.

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The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...