Visual Information Specialist
Department of Veterans Affairs - Washington, DC

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Vacancy ID: 852801

OUR MISSION: To fulfill President Lincoln’s promise

- “To care for him who shall have borne the battle, and for his widow, and his orphan” - by serving and honoring the men and women who are America’s Veterans. How would you like to become a part of a team providing compassionate care to Veterans? The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service. If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans .

The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define “who we are,” our culture, and how we care for Veterans, their families and other beneficiaries. The Values are I ntegrity, C ommitment, A dvocacy, R espect and E xcellence (“ I CARE ”).

America's Veterans need you! To find out more, go to .
  • You must be a U.S. citizen to apply for this job.
  • You will be subject to a background/suitability investigation.

DUTIES: This position is located at the Veterans Health Administration (VHA) Office of Communications, Washington, DC, and is responsible for designing, developing, and managing visual communications products under the direction of a supervisor within the Office of Communications. Duties include, but are not limited to:
  • Analyzing, evaluating, advising, designing, implementing, and/or coordinating a wide range of clinical, medical care, and health matter related information through visual means such as web design, photographs, illustrations, diagrams, graphs, slides, charts, live/recorded video, and other visual mediums.
  • Lays out and/or executes web design elements, utilizing knowledge of health communications principles and web usability, including the use of cascading style sheets (CSS) and/or basic web scripting.
  • Preparing the arrangement or layout for illustrations and ensure they depict and interpret the meaning and purpose of the subject matter involved.
  • Utilizes drawing instruments and computer graphics, digital capture, and traditional illustration techniques to execute illustrations/images that serve to attract the attention of potential readers.
  • Designing and displaying creative visual products for publications, exhibits and/or presentations, including over the World Wide Web, utilizing electronic and print media, and multimedia computer applications.
  • Operating advanced still digital photographic and video cameras and photographic-related equipment.
  • Providing clients, managers, and other employees with technical assistance on design issues.
  • Evaluates and prioritizes all incoming graphics project requests, under the supervision of senior staff. Determines the priority, feasibility, and legitimacy of requests based on established criteria and policies.

Work Schedule: Monday - Friday, 8:00am -4:30pm


QUALIFICATIONS REQUIRED: GS-9 SPECIALIZED EXPERIENCE: One year of specialized experience equivalent to the GS-7 level that equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position. Specialized experience is defined as: experience in the actual type of work for which application is made. Unpaid experience is creditable, provided the work done was of a quality level and demonstrated the ability required for the position. This includes planning the preparation and use of photographs, illustrations, drawings, and other art work, charts, diagrams, dioramas, maps, slides, overlays, and other kinds of visual material for use in communicating information through visual means. NOTE: Evidence of specialized experience must be supported by detailed documentation on your resume or OF-612. Also provide work experience information such as hours per week, salary and starting/ending dates of employment (month and year format) to establish one (1) full year of Specialized Experience. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.


GS-9 SUBSTITUTION OF EDUCATION FOR EXPERIENCE: must possess two (2) full year of progressively higher level graduate education or master's or equivalent graduate degree (such as an LL.B. or J.D.) or other fields related which demonstrates the knowledge, skills, and abilities necessary to do the work of this position with a major study in commercial art, fine arts, art history, industrial design, architecture, drafting, interior design, photography, visual communication, or other fields related to the position. Some positions may also require subject-matter knowledge of medicine, science, or technical equipment. (TRANSCRIPTS REQUIRED)


GS-9 COMBINATION OF EDUCATION AND EXPERIENCE: combination of graduate education and experience (as described above) to meet total qualifications of the position? (TRANSCRIPTS REQUIRED)

You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) as part of the assessment questionnaire for this position:
  • Knowledge of a variety of methods, techniques, and materials used in the eh design, production, and reproduction of visual products in a healthcare system that relate to clinical issues, medicare, and other health matters for online and print.
  • Experience using drawing instruments and computer graphics, digital capture, still photographic and video cameras, photographic-related equipment, and traditional illustration techniques to execute illustrations/images.
  • Knowledge of health care principles, theories, and practices in order to produce visual materials that communicate health and benefits information.
  • Experience designing and displaying creative visual products for publications, exhibits, and/or presentations utilizing electronic and print media, and multimedia computer applications over the Internet to include the use of cascading style sheets (CSS) and basic scripting languages.
  • Ability to effectively communicate in person with individuals from varied backgrounds and organizational levels.
PHYSICAL REQUIREMENTS: The work is typically performed in an adequately lighted and climate controlled office and requires no special safety precautions. The work can be done primarily while seated, as at a drawing board or computer keyboard, and requires no special physical demands.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at .

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Please refer to this checklist to ensure proper accreditation and for foreign education requirements.

Veteran's Preference:

When applying for Federal jobs, eligible veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of DD-214(s) showing all dates of service as well as character of service (honorable, general, etc.). Additionally, veterans with service-connected disability of 10% or more must also submit a copy of their official statement from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying their service-connected disability and/or their receipt of compensation for service-connected disability. If the military member is within 120 days of separation and does not yet have a DD214, the member may instead submit any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed.

Veterans with service-connected disability of less than 10%, non service-connected disability, and Purple Heart recipients, as-well-as those claiming derived preference for a spouse, widow or widower, or natural mother, should refer to and submit a completed " SF15, "Application for 10-Point Veteran Preference ," (go to ) and required documentation with your application materials. For more information on Veterans' Preference, please visit .

HOW YOU WILL BE EVALUATED: Applicants will be ranked based on four quality groups, as follows:
  • Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;
  • Highly qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;
  • Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and
  • Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.
After the vacancy announcement closes, reviewed applications are evaluated against the questionnaire responses and placed in the appropriate quality group. Qualified veterans will be afforded preference by being placed at the top of the appropriate quality group. Qualifying veterans with a service-connected disability of 10% or more will be placed at the top of the best qualified group. The best qualified group is the first to be referred to the hiring facility for further consideration and possible interview. The remaining groups may be referred based on the number of applicants available.

BENEFITS: VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered: .

The Federal Government has special excepted appointing authorities for persons with qualifying disabilities, such as Schedule A. Specific information can be found at . IMPORTANT: If you would like to receive consideration as a Schedule A applicant, you must contact the HR Office at the facility where this position is located: Townsite Plaza 2
120 SE 6th Street
Ste 120
Topeka, KS 66603

OTHER INFORMATION: Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at .

VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

You may be required to serve a probationary period.

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The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...