Visual Merchandiser
H & M 3.91,659 reviews - California
Full-time, Part-time

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Overall Job Function: Responsible for presenting the garments according to the H&M guidelines in order to maximize sales with guidance and direction of Store Manager and management team

Job Responsibility including but not limited to:

Customer Service
  • Provides excellent direct and indirect customer service according to H&M standards and meets the 5 basic demands on the selling floor, in the fitting room and at the cash point
Job Knowledge

Ensures garment presentation and garment care is executed per H&M guidelines referenced in the below information sources:
    • Department Books
    • Store Book
    • Technical Book
    • Campaign Information
    • Sales Tools & Store Information
  • Provides the season start information from Sales Organization and prepares the kick-off with the management team
  • Updates the Department Book, Store Book and Technical Book with the latest refill pages
  • Plans and implements all store campaigns and activities together with the store team
  • Ensures consistent garment care throughout the entire store
  • Actively works in a commercial way to maximize sales, focusing on: Top Priority Products, A-Areas and Basket items as well as ensuring a Red Thread is clearly demonstrated through the visual presentation
  • Ensures that orders for display materials and supplies are placed in a timely manner
  • Responsible for the care and maintenance of display materials
  • Keeps the visual room clean and organized
  • Checks the material arriving to the store in a timely fashion, confirming quantities, condition, etc
  • Minimizes security and safety risks
  • Plans and works with sales and operation goals to drive growth
  • Supports in-store routines when necessary
Team Player
  • Trains, coaches and gives daily feedback on garment presentation to the store staff
  • Plans and conducts the Keep It Commercial training together with the Department Manager
  • Provides label and design training for staff and managers
  • Informs store team about changes in the presentation of garments
Financial Accountability: None

Minimum Candidate Qualifications:
  • Associate's degree in a Fashion industry specialty preferred
  • 2 years of retail visual merchandising experience
  • Ability to lift in excess of 20 pounds
  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance
  • Ability to climb a ladder and use a step stool
Skills, Abilities and Other Requirements:
  • Strong visual Merchandising skills and the ability to drive business through creativity, fashion and consciousness and commerciality
  • Knowledge of basic computer skills
  • Ability to provide day to day visual training and guidance through H&M's shared values
  • Ability to work in a fast paced, deadline driven environment
  • Exceptional customer service- and interpersonal skills
  • Strong organizational and time management skills
  • Strong verbal communication skills
  • Able to work independently while still working within a team environment
  • Must be able to work with hand and power operated tools and lift in order to execute display set ups
  • Ability to work flexible hours and extended hours at times
  • May be required to travel to support other stores
Job Status: Non-Exempt, Hourly (Part-Time or Full-Time)


About this company
3.91,659 reviews
As one of the world’s largest fashion companies with more than 116,000 employees worldwide, H&M is an exciting and dynamic place to pursue a...